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Senior IT Support Engineer
(12-month FTC, London)
£45,000 £50,000 + Benefits
4 days onsite (Barbican)
We re looking for a Senior IT Support Engineer to join our London IT team on a 12-month fixed term contract (maternity cover). This is a hands-on role acting as the escalation point for 1st and 2nd line support, with opportunities to work across elements of 3rd line infrastructure and projects.
The Role
* As part of a small, collaborative IT team, you ll be the go-to technical lead for user support and endpoint management. You ll:
* Act as escalation point for complex service desk tickets (Windows, iOS, M365).
* Lead on Microsoft 365 administration and Intune device management.
* Support and guide junior team members, sharing knowledge and best practice.
* Troubleshoot and resolve hardware/software issues across PCs, laptops, iPhones, iPads.
* Provide AV support and assist with network diagnostics where required.
* Work with vendors and partners to manage repairs, replacements, and escalations.
* Contribute to proactive monitoring, documentation, and ITIL-based processes.
What We re Looking For
* Proven background in 2nd line IT support with experience handling escalations.
* Strong hands-on knowledge of Microsoft 365 & Intune (essential).
* Excellent communication skills and a customer-first mindset.
* Confident diagnosing and resolving a wide range of desktop and mobile issues.
* Experience with Active Directory, endpoint imaging, and ITIL processes.
* Desirable: AV support experience, network troubleshooting, or exposure to 3rd line environments.
Why Join Us?
* Be part of a tight-knit London IT team of 5, where your impact is visible.
* Gain 3rd line exposure while strengthening your M365 and Intune expertise.
* Work in a creative, design-led environment where IT is valued and visible.
* Convenient Central London location (closest tube: Barbican).
* Contract: 12-month FTC (maternity cover), Monday Friday (9am 6pm), 4 days in office (Monday required onsite).
Interested?
If you re a proactive Senior Support Engineer who thrives in a people-focused environment and wants to build on your M365/Intune skills with real 3rd line exposure, we d love to hear from you.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Engineering and Information Technology
* Industries
Technology, Information and Internet
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