Summary
Working as part of the team as a Retail Assistant Apprentice for a family-run business in Bridgnorth. This will include serving customers on the shop floor. Taking payments at the till point. Replenishing stock, receiving incoming stock and taking customer orders.
Wage
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Employer will consider increasing salary after probation period in regards to reliability and performance
Training course
Retailer (level 2)
Hours
Will need to be flexible to work shift patterns which will include some weekends and evenings. Store opening Monday- Sunday. Hours/shifts will vary weekly between 7.00am- 9.00pm daily.
35 hours a week
Start date
Wednesday 11 February 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Serving Customers
* Completing all tasks on shop floor including serving customers at till point
* Replenishing stock on shelves
* Taking customer orders
* Receiving incoming product orders/deliveries
* Checking of orders/ delivery notes
* Ensuring health & hygiene
* General housekeeping
Where you'll work
16-18 SYDNEY COTTAGE DRIVE
BRIDGNORTH
WV16 4PP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STAFF SELECT LTD
Training course
Retailer (level 2)
What you'll learn
Course contents
* Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
* Serve customers in line with brand standards, legislation, business procedures and the values of the business.
* Provide a retail service that balances the customers’ needs with additional linked products and services.
* Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
* Promote seasonal or local offers through in-store or online promotions.
* Identify situations that may damage business reputation in line with company policy and escalate as required.
* Maintain good merchandising to meet the needs of the business whilst ensuring safety.
* Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
* Use technology and applications to support sales and service ensuring that maintenance issues are reported.
* Support team and colleague development through buddying and/or coaching.
* Comply with regulations and legislation relevant to their role and business.
* Contribute to continuous improvement activities which focus on improving sustainability within the business.
* Handle complaints within remit or escalate as appropriate.
* Support sales across a range of promotional events throughout the calendar year.
* Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
* Serve customers in line with brand standards, legislation, business procedures and the values of the business.
* Provide a retail service that balances the customers’ needs with additional linked products and services.
* Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
* Promote seasonal or local offers through in-store or online promotions.
* Identify situations that may damage business reputation in line with company policy and escalate as required.
* Maintain good merchandising to meet the needs of the business whilst ensuring safety.
* Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
* Use technology and applications to support sales and service ensuring that maintenance issues are reported.
* Support team and colleague development through buddying and/or coaching.
* Comply with regulations and legislation relevant to their role and business.
* Contribute to continuous improvement activities which focus on improving sustainability within the business.
* Handle complaints within remit or escalate as appropriate.
* Support sales across a range of promotional events throughout the calendar year.
Training schedule
Retailer Level 2 Apprenticeship Standard:
* Inhouse training
* Mentored
* No day release
More training information
Full support from coach to support learning
Requirements
Desirable qualifications
GCSE in:
* English (grade 3)
* Maths (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Number skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience
* Physical fitness
Other requirements
Must have easy access to location and some shifts will start at 7.00am and end as late as 9.00pm. Shifts will be agreed a week in advance. Must be physically fit and well as standing for long periods of time on the shop floor. Must be reliable and hardworking.