Company: Retail Company
Position: Infrastructure Specialist - Retail Technology
Location: London (Hybrid)
Salary: 50,000 – 55,000 GBP
Job responsibilities
Retail & Store Technology
* Deliver full IT setup for new store openings, refits, relocations, and pop‑ups (POS systems, printers, scanners, tablets, payment devices, WiFi, LAN, SD‑WAN).
* Ensure stable operations of store technology through monitoring, maintenance, and incident response.
* Support store teams with troubleshooting across devices, connectivity, POS systems, and peripherals.
Warehouse Technology & 3PL Coordination
* Lead IT coordination for warehouse operations supported by 3PL partners.
* Ensure technical readiness for inbound/outbound operations, including:
o Warehouse device onboarding (scanners, RF guns, label printers)
o Network access, WiFi readiness, and VLAN configuration
o VPN / SD‑WAN connectivity between us and 3PL environments
o Firewall rules, routing updates, and IP whitelisting
* Support integration‑adjacent activities such as label printing flows, device connectivity and operational tooling.
* Act as the primary IT point of contact during warehouse onboarding, transitions, and operational changes.
* Ensure warehouse technology aligns with our information security and compliance requirements.
Office & Corporate IT
* Manage IT operations across EMEA offices and showrooms (laptops, mobile devices, M365, conferencing systems, telephony).
* Oversee onboarding/offboarding, account lifecycle, and access provisioning.
* Maintain device compliance via Intune/MDM and ensure security baseline adherence.
Information Security & Compliance
* Implement security policies across the environment: MFA, encryption, endpoint protection, vulnerability management, threat detection.
* Support penetration testing activities, remediation, and alignment with HQ security standards.
* Ensure compliance with GDPR, ITGC, audit requirements and internal security frameworks for stores, warehouses, and offices.
Infrastructure Management
* Manage infrastructure across EMEA (LAN/WAN/WiFi, SD‑WAN, VPN, firewalls, identity services).
* Coordinate closely with global teams to align network architecture, cloud services, and enterprise device standards.
* Support SAP technical operations such as printing, connectivity, RFC endpoints, POS → ERP feeds, and network dependencies.
* Improve infrastructure resiliency, automation, monitoring, and telemetry.
Performance Monitoring & Reporting
* Monitor system uptime, network performance, vendor SLAs and incident trends across retail, warehouse, and office environments.
* Produce regular reports on infrastructure stability, risk areas, asset posture, and operational readiness.
* Communicate risk, incidents, dependencies, and improvement opportunities to EMEA leadership.
Documentation & Training
* Maintain and update documentation for infrastructure configurations, store rollout playbooks, warehouse technical guides and troubleshooting procedures.
* Train retail, warehouse and office teams on IT processes, device usage and security best practices.
* Build knowledge‑base articles, SOPs and IT runbooks.
Service Delivery & Vendor Management
* Manage vendor relationships for POS, networking, 3PL infrastructure, retail hardware, telecoms and field support partners.
* Oversee incident, problem and change workflows through ticketing tools such as ServiceNow.
* Maintain a complete and accurate IT asset inventory across all EMEA sites.
Experience
* 10+ years in IT infrastructure roles supporting multi‑site retail, fashion, logistics, or hospitality businesses.
* Hands‑on experience with store environments (POS, payments, scanners, WiFi, local networking).
* Experience coordinating IT activities with external 3PL warehouse operators.
* Exposure to SAP‑related infrastructure topics (printing, RFC connections, connectivity).
* Strong vendor management experience.
Technical Skills
Core Skills (Must‑Have)
* Strong hands‑on experience with networking (LAN/WAN/WiFi), routing, switching, firewall rules, SD‑WAN, VPN.
* Expert knowledge of MDM/Intune, endpoint management, identity lifecycle (Entra ID/Azure AD).
* Advanced understanding of retail hardware ecosystems: POS, printers, scanners, payment terminals.
* Experience coordinating with warehouse/3PL partners on:
o Device onboarding
o Network readiness
o Access provisioning
o IP whitelisting and firewall rule changes
* Strong troubleshooting across network, hardware, and device layers.
Essential Skills
* Ability to manage end‑to‑end IT operations for stores, 3PL warehouses and corporate environments.
* Familiarity with SAP technical touchpoints (printing, network prerequisites, POS feeds).
* Understanding of enterprise security practices (patching, EDR, MFA, vulnerability management).
* Experience with M365, Windows, MacOS and cloud‑managed enterprise systems.
* Strong documentation and process ownership skills.
Nice‑to‑Have Skills
* Experience with logistics or warehouse automation technologies (RFID, handheld terminals).
* Knowledge of SD‑WAN platforms (Meraki, Fortinet, Aruba).
* Familiarity with SIEM/EDR tools and penetration testing workflows.
* Basic scripting (PowerShell, Bash) for automation.
* Understanding of API connectivity and network prerequisites for integration flows.
We regret to inform applicants that only shortlisted candidates will be notified.
Thank you for understanding.
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