Sytner High Wycombe is looking for a Workshop Controller.
Your role
Sytner BMW High Wycombe is currently recruiting for a Workshop Controller. This is a unique opportunity to work with the BMW/MINI brand at an exciting time in the brand's history.
Your profile
This role would ideally suit someone already working as a Workshop Controller; however, an experienced senior Service Advisor would also be considered.
The successful candidate will have to:
* Ensure service and repairs are carried out to the highest standards of quality to ensure customer satisfaction.
* Ensure efficient use of materials, equipment, and labour resources.
* Build strong relationships with the brand and have a good understanding of warranty processes.
* Actively coach and support the service team to develop individual competencies.
* Develop training plans for all technical personnel and participate in their development.
* Ensure Health and Safety procedures are observed and maintained at all times.
* Ensure efficient progression of work through the workshop.
* Identify key processes and work on improving workshop flow and streamlining the customer journey.
* Increase productivity by removing waste, tracking KPIs, and managing the team.
Rewards
* Enhanced Holiday Entitlement – 33 days including bank holidays
* Industry-leading Maternity, Paternity, and Adoption Pay
* Career Development opportunities
* Recognition of Long Service every 5 years
* Discounted Car Schemes
* High Street Discounts
* Discounted Gym memberships
* Cycle to work scheme
* One paid day per year for voluntary/community work
* Business social events
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