Job Title
Campus Safety Team Leader
Location
London South Bank Technical College (LSBTC) - Nine Elms, Vauxhall
Reports To
Deputy Workplace Manager
Contract Type
60hrs per week average, Full-time, Permanent
Hours
07:00 - 19:00, Monday - Friday
Pay Rate
£16.87 per hour
Job Purpose
To support the Deputy Workplace Manager in delivering a safe, secure, and welcoming environment across LSBTC campus and ensures operational excellence, team welfare, and service delivery standards are upheld. This role blends security leadership with guest services, ensuring a visible and professional presence that enhances the student and visitor experience.
Key Responsibilities
Operational Leadership
* Assist in the deployment and supervision of the campus safety team, ensuring consistent coverage and adherence to LSBTC and SIA policies.
* Act as shift lead when required, including managing control room operations and mobile response duties.
* Be responsible for the key safe & register in the Security Control room and to carry out regular key audits as required.
* Respond to incidents and/or alarms in the Mobile response vehicles and act as incident commander.
* Monitor CCTV, access control, fire and intruder alarms, and respond to incidents as incident commander.
* Conduct regular patrols, audits, and welfare checks across campus locations.
* Maintain accurate logs, reports, and documentation using systems such as OSHENS, ISARR, and MRI Evolution.
Team Support & Development
* Support onboarding, training, and development of team members, identifying areas for improvement and delivering remedial training.
* Ensure uniform standards, professional conduct, and grooming are maintained across the team.
* Assist with rota planning, timekeeping, and leave management, including backfilling shifts and conducting return-to-work interviews.
* Uphold communication and welfare standards, ensuring all ambassadors are informed and supported during shifts.
* Undertake the role ‘control room operator' duties when covering the core control room operator.
* Ensure lines of communication are upheld with all on duty CSAs to ensure welfare is upheld.
Campus Safety & Guest Services
* Deliver a concierge-style experience, providing directions, support, and information to students, staff, and visitors.
* Promote and assist with the use of campus safety tools such as the SafeZone app.
* Support LSBTC events including Welcome Week, graduations, and open days.
* Operate reception desks, manage visitor sign-ins, and issue passes.
* Provide first aid and mental health support as required.
Compliance & Standards
* Ensure compliance with SIA licensing, health and safety regulations, and LSBTC emergency procedures.
* Maintain control room standards, including key audits, equipment checks, and data protection compliance.
* Issue and ensure the return of all equipment supplied to the team to carry out their duties.
* Assist with the training and development of team members under their supervision, identifying and initiating remedial training of team members as and when necessary for all core, relief officer and control room operators.
* Carry out ad-hoc welfare, monitoring and communication visits to officers on post at all locations.
* Assist in investigations and incident reviews, providing notes and support to the Deputy Workplace Manager or Workplace Manager.
* Participate in emergency drills and business continuity planning.
* Be conversant with the procedures and trained in the operational requirements of the Emergency EVAC chairs in all buildings.
Person Specification
Essential
* SIA Door Supervisor Licence
* Driving Licence
* Experience in a supervisory or second-in-command role
* Strong communication and interpersonal skills
* Calm under pressure and confident in incident response
* Computer literate (Word, Excel, Outlook)
* Professional appearance and conduct
Desirable
* SIA CCTV Licence
* First Aid & Mental Health First Aid certification
* Evac Chair and Fire Safety Coordinator training
* Familiarity with campus safety systems and reporting tools
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