Job Description
As our newly appointed Customer Engagement Manager, you’ll ensure clients experience the full value of our solutions through proactive engagement, strategic collaboration and measurable results.
Hybrid working is available.
What You’ll Be Doing
* Drive solution adoption and value realization across assigned customer accounts.
* Build relationships with key stakeholders to align SHL solutions to business outcomes.
* Conduct onboarding, value reviews, and usage assessment in partnership with internal teams.
* Act as a customer advocate, ensuring timely resolution of product and support issues.
* Monitor usage data to identify trends and proactively mitigate churn risks.
* Partner with Account Directors on renewal readiness and upsell opportunities.
* Deliver structured engagement plans that track customer success metrics.
* Create executive-ready reports and presentations that demonstrate ROI.
What We’re Looking For:
Essential
* Customer success or account management experience
* Enterprise customer experience
* Strong stakeholder and relationship management skills
* Excellent communication and presentation abilitiesExperience using CRM platforms (Salesforce preferred)
Desirable
* SaaS or HR tech industry experience
* Analytical and data‑driven mindset
* Strategic problem solver and self‑starter
* Collaborative team player
Applicants must have the right to work in the country of application.
What SHL Can Offer You
* Employee benefits package that takes care of you and your family.
* Support, coaching, and on‑the‑job development to achieve career success.
* A fun and flexible workplace where you’ll be inspired to do your best work.
* The ability to transform workplaces around the world for others.
SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.
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