Job summary
Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you! �
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse. �
As part of Counter Fraud and Compliance Directorate (CFCD) you will be at the heart of DWP�s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever.
If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you. �
Job description
What will you be doing? �
Your work will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible. �
The job may include a range of duties, with the following provided as examples (what duties you do will depend on which area of work you are posted to): �
1. Review claims through a variety of means telephony interviews; ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found. �
2. Ensure quality standards are maintained through adherence to all DWP policy and procedures & CFCD operational instructions. �
3. Work collaboratively, effectively and flexibly within a team and contribute towards team expectations. �
4. Promote fraud awareness within DWP and to wider external business partners. �
5. Conduct robust and challenging interviews with customers by telephone or in person, pursuing all reasonable lines of enquiry. �
6. Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation. �
7. Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate. �
Person specification
What we are looking for:�
8. Demonstrate effective leadership and communication skills. �
9. Have excellent organisational and planning capabilities. �
10. Demonstrate strong judgement and decision-making skills. �
11. Present information to internal and external audiences in a professional and credible manner. �
12. Be able to work effectively as an individual and as part of a team. �
13. Deal appropriately with challenging and vulnerable individuals. �
14. Inspire others through positivity, drive and energy in order to achieve outcomes and deliver change. �
15. Have a flexible and adaptable leadership style with an ability to reach a diverse audience and be prepared to engage effectively with our partners. �
16. Have a desire to showcase public service at its best. �
17. Be willing to travel between sites if required depending on business needs. �
18. Have the ability to work in a demanding and complex environment with changing priorities. �
Learning Requirements
The DWP (Department for Work and Pensions) is committed to investing in people and ensuring their teams are a professional workforce. It is a requirement of Counter Fraud post holders within DWP to attain, and retain, membership of the GCFP (Government Counter Fraud Profession) at Practitioner level. This means if you are successful in applying for this role you will need to undertake an annual self-assessment to evidence your knowledge, skills, and experience within your role to attain and retain practitioner level membership. We provide post holders with a learning routeway to support them in achieving as well as any workplace adjustments they may require. Failure to attain membership of the GCFP at Practitioner level may result in DWP seeking an alternative role for you.
In applying you will have indicated that you have read and fully understood the professional requirements for this Counter Fraud Officer role.�
Microsoft Teams Live Event�
We will be holding two Microsoft Teams Live events to let you know more about the roles. These will take place on two days between Monday 29th April and Friday 3rd May. �
Attendance to this event is by invitation only. To register your initial interest, please contact typing in the subject line EO Fraud Officer Home Counties MS Teams event
You will be sent an invite to the event with a link to join. �
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Behaviours
We'll assess you against these behaviours during the selection process:
19. Managing a Quality Service
20. Delivering at Pace
21. Working Together
Benefits
Benefits including:
22. Generous annual leave - 23 days on entry, increasing up to 30 days over time (pro�rata for part time employees), plus bank holidays and one day of leave for the King�s Birthday. The exact number of days of annual leave will be determined by any current years of service.
23. Competitive maternity, paternity and parental leave we also recognise the importance of a good work-life balance and offer flexible working and a family friendly approach to work.
24. Training and apprenticeships and up to 5 days� personal development & learning allowance
25. Flexible/hybrid working
26. Employee discount schemes
27. Free wellbeing support
28. Opportunities to make a real difference through joining forums, initiatives & charities
29. Interest free travel loans
30. Vodafone advantage discount scheme
31. Highly sought after civil service pension- your pension is a valuable part of your total reward package where:
- The employer makes a significant contribution to the cost of your pension.
- Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and
- Your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire.
- For more information, visit
Location�
Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.�
Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed.�
Hybrid Working �
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. �