Client Services Administrator
Chiswick | Corporate site | Administration | Permanent | Full Time
£26,166.40 per annum, dependent on experience
40 hours per week | Sociable hours Mon-Fri, no weekend working
We are looking for a Client Services Administrator to join us at one of our highest performing Nuffield corporate onsite clinics located in Chiswick business park, West London. As a Customer Services Administrator, you will help us to continue to deliver a best in class service. This will include taking a client-focused approach that ensures a seamless journey through the multiple Nuffield Health services, including (but not limited to) GP; Health Assessment; Nurse and Nutritional Therapy enquiries.
You will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.
Key Competencies and Performance Indicators
* Working as part of a team to ensure customer service excellence.
* Forming an integral part of the 'customer journey'
* Managing internal client queries in an efficient and timely manner, escalating more complex queries to senior staff as required.
* Being well presented and professional in appearance at all times.
* Maintaining high levels of positive individual and site feedback scores.
Responsibilities include:
* Greeting all visitors and ensuring professional and effective communication with all clients and clinical staff.
* Providing administrative support to the onsite clinical team, including filing, scanning and copying of documents and corresponding with clients as required.
* Managing diaries and client appointments for all services within the clinic.
* Ensuring the cleanliness and professional appearance of the reception area at all times, with client documents correctly filed in accordance with our data protection procedures.
* Coordinating daily courier services.
* Managing stock levels and ordering.
* Taking on additional administrative and ad hoc duties as the business requires.
Experience, Knowledge & Expertise - Essential
* Previous experience in a customer service environment is essential, as is knowledge and understanding of basic clinical terminology and an ability to learn quickly.
* Confident communication skills with an ability to engage effectively with corporate clientele and health care professionals face to face, by telephone and by written correspondence.
* A team player with exceptional planning and organization skills with the ability to multitask.
* Excellent attention to detail.
* Flexible and 'can do' attitude.
* Competent and confident IT user - with proven skills in Microsoft Excel, PowerPoint and Word.
Experience, Knowledge & Expertise - Desirable
* Experience working in medical/fitness centres.