An exciting opportunity has become available to join the Patient Safety Team to lead on patient safety incident investigations (PSIIs) required under the Patient Safety Incident Response Framework (PSIRF) and in support of the Trust's Patient Safety Incident Response Plan (PSIRP).
Our Patient Safety Manager will also be responsible for maintaining an overview of patient safety information including triangulation and presentation of data from multiple sources, e.g. patient safety events/incidents, claims and complaints.
Our Patient Safety Manager will assist healthcare professionals across the Trust to deliver safer care through modelling a systems approach to understanding the effects of teamwork, tasks, equipment, workspace, culture and organisation on human behaviour, identifying contributory factors when incidents occur and making recommendations for systemic improvements. A high level of sensitive engagement with patients, families, staff and others affected by incidents is expected of this role.
Bringing a variety of skills and experience to their patient safety investigations—interpersonal, project management, clinical and educational—they will support the delivery of improved patient care and outcomes using recognised patient safety incident frameworks and tools encompassing principles of human factors and ergonomics, systems engineering, psychology and investigation best practice. The Patient Safety Manager will maintain the delivery of a learning-focused framework developed by the Trust.
They will take the lead for patient safety incident investigations and engage with the Trust's local risk management system (LRMS) and will be responsible for the dissemination of information gathered via this approach, ensuring that learning feeds into the quality and performance management processes for each Care Group and/or Division. They will monitor and ensure that duty of candour procedures are undertaken in accordance with Trust policy with respect to all relevant incidents. Our Patient Safety Manager will join the Trust's central Patient Safety team. The team is responsible for coordinating awareness and learning from patient safety incidents, derived from many sources including incident investigations and a detailed understanding of data trends.
The Patient Safety team are committed to achieving high quality work through their engagement with individuals and teams, patients and families, across the Trust, for the benefit of maintaining and improving safety for patients and staff.
They will manage multiple patient safety incident investigations simultaneously. They will plan and prioritise a range of investigatory activities, deploying relevant tools and frameworks appropriate to the subject and delivering reports within agreed timescales. The workload will vary as the investigations progress, requiring plans to be modified in response to changing information and timescales.
* Promote the continuing development of proactive and engaged patient experience, staff engagement with patient safety and improvement processes and model a just and learning culture throughout their interactions within and outside of the Trust.
* Analyse highly complex information, interpret findings to produce recommendations and actions to be shared, which identify direction for reviews, learning opportunities and support systemic change.
* Work with the Head of Patient Safety and the wider patient safety team in the continuing development of the PSIRF within the Trust and in the full implementation of the patient safety strategy.
* Maintain the Trust's LMRS (DCIQ) and use it to enhance the Trust's ability to identify key themes and trends both from issues arising and potential future areas for review.
* Keep up to date with local and national patient safety guidance.
* Develop and update Trust patient safety policies where appropriate.
* Hold responsibility for ensuring that DCIQ is being used to its full potential.
* Line manage members of the patient safety team.
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
* We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
* Please read the job description carefully and tailor your application to reflect the requirements of the role.
* Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
* Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
* Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
* If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
* It is your responsibility to ensure the timely receipt of appropriate references.
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.
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