Dual Site Customer Relations Manager
Sales & Marketing - Canterbury and Margate
Contract: Full Time
Salary: £40,000 Per Annum
Shift type: Days
Contracted hours: 40
Dual Site Customer Relations Manager
Sales & Marketing | Full Time | £40,000 per annum + OTE up to £6,000
Location: Covering Canterbury & Margate | Contracted Hours: 40 | Shift Type: Days
Reporting to: Regional Director (dotted line to Sales & Marketing Director)
Make First Impressions Matter. Shape Life-Changing Decisions.
Are you a high-energy, target-driven professional with a passion for people and a talent for relationship-building? Do you thrive in fast-paced, emotionally meaningful environments where your empathy and commercial instincts both shine?
We’re looking for a Customer Relations Manager to lead the enquiries process and champion the customer journey across two exceptional care homes in Canterbury and Margate. In this pivotal, dual-site role, you’ll be the face of the service guiding families with warmth, clarity and confidence as they explore care options for their loved ones.
What You’ll Be Doing:
Act as the dedicated first point of contact for all care enquiries offering expert guidance with empathy, warmth, and professionalism
Manage and monitor the CRM system to ensure all leads are accurately tracked, nurtured, and progressed
Deliver engaging, memorable home tours and train colleagues to ensure a consistently high-quality visitor experience
Maintain showroom standards and ensure all marketing materials are fresh, professional, and on-brand
Lead community engagement activity to drive awareness and build strong referral relationships
Collaborate with internal teams to coordinate assessments, admissions, and contracting, ensuring a seamless experience
Support and grow the home’s online reputation, managing reviews and digital visibility
Analyse CRM data to generate insights, improve conversion rates, and identify local marketing opportunities
Represent the homes at internal and external events, acting as a true ambassador for the services
Why Join Us?
This is more than a sales role it’s a chance to support people at one of the most important moments in their lives, making a genuine difference with every interaction.
You’ll be part of a high-performing, supportive team within a care group that truly values quality, integrity and kindness. Alongside a competitive salary of £40,000, you’ll have the opportunity to earn up to £6,000 in on-target bonuses, with full training and ongoing support to help you thrive.
What We’re Looking For:
At least 1 year’s experience in a sales or customer service role with performance targets
Previous experience in the care sector is an advantage, but not essential
A natural communicator with a warm, confident manner and a customer-first approach
Highly organised, proactive, and comfortable managing multiple priorities
IT literate with experience using CRM tools and reporting dashboards
Self-motivated, energetic, and driven by results
A-Levels or a degree desirable but not essential
All appointments are subject to an enhanced DBS/PVG check
About us:
You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 100 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you.
We believe in delivering care to the highest standard, and our five core values guide everything we do:
Trust | Respect | Passion | Kindness | Inclusivity
These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference.
Inspire confidence. Build trust. Help families feel at home before they’ve even moved in.
Apply today to become our new Dual Site Customer Relations Manager