Operations Business Change Manager, Birkenhead
This role involves driving and managing business change initiatives, requiring strategic thinking and a blend of operational expertise with change management principles to ensure successful project implementation and continuous improvement.
The successful candidate will analyze, identify, and support operational improvements, ensuring standards are clearly articulated and embedded.
Key Responsibilities:
1. Support the implementation of the HSB Building Warranty Insurance Services’ annual operational and strategic plans aligned with HSB UK and Ireland’s 2025 ambitions.
2. Ensure all business areas understand prioritization and change processes, supporting post-implementation activities.
3. Oversee best practices including UAT testing, process flow audits, documentation, document control, procedures, RACE process management, systems access, IT release plans, and post-implementation feedback.
4. Maintain a broad understanding of the market, advising on development opportunities and system/analytics utilization.
5. Lead multiple change projects, ensuring timely, scoped, and budgeted delivery.
6. Align change development with operational needs and strategic goals.
7. Monitor performance and customer feedback for continuous improvement.
Key Skills & Experience:
* Proven project management experience
* Understanding of regulatory frameworks and requirements
* Ability to analyze numerical trends for informed decision-making
* Effective stakeholder management skills
Qualifications & Educational Requirements:
* Project management qualifications
* University degree or equivalent (preferred)
Benefits:
* Annual bonus
* Excellent pension scheme
* Private Medical Insurance
* Enhanced Maternity/Paternity leave (after 2 years’ service)
* 25 days annual leave plus bank holidays, increasing to 30 days after 5 years of service
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