CUSTOMER SERVICE ADVISOR
We are looking to recruit a Customer Service Advisor to work for a large utilities company based in Reading.
ROLE: Customer Service Advisor
JOB TYPE: 3 months with extension likely
LOCATION: Reading
HOURS: Full time, 37 hours, Monday to Friday
WORKING PATTERN: Hybrid working - currently 2 days in the office and 3 days at home. This is NOT a fully remote position.
THE ROLE:
You will support the already customers ranging from both inbound and outbound telephony.
You will support the already customers via email and website communications.
You will check outbound/inbound customer letters.
Data entry.
Telephony experience is essential for this role.THE SUCCESSFUL CANDIDATE:
Must be comfortable handling high volume of calls daily.
Possess excellent customer service skills.
Knowledge of utilities is desirable, although training will be provided.
Good IT Skills.
Ability to stay calm under pressure.Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy