Operations
* Oversee store operations and ensure stores deliver to expectation on all KPI's
* Coach and advise store teams with planning workload effectively
* Use visit checklists to observe store performance and hold managers accountable for under performance, providing support and feedback for improvements
* Use business communication tools to oversee completion of tasks and ensure your team understand all key functions
* Challenging and communicating improvements to store operations
Controls
* Oversee wages and use reports to coach and advise teams to ensure wage controls are met on a weekly basis, ensuring store teams resolve any issues quickly and effectively
* Oversee compliance with processing of payroll and exceptions, ensuring stores resolve issues and problem-solve effectively
* Drive excellent performance on wage controls through detailed analysis and floor-based observations
* Coach store teams to work within time frames set by the business and guide them with realistic expectations
* Be organised and structured in own work, oversee store management daily structure and influence change
Sales
* Understand business and customer expectation and ensure this is executed at store level
* Observe service through store visits and use knowledge to coach managers on how to improve
* Understand product features and benefits and coach store management on how to deliver a broad understanding to teams
* Drive KPI targets and motivate store teams to deliver results
* Analyse data and communicate with teams for improvement
* Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
* Coach and guide store teams on how to interpret merchandising guidelines to the sales floor and strong commerciality and efficiency
Development
* Identify internal and external talent and use development opportunities and performance management processes to drive exceptional performance
* Be self-driven in own personal development
* Plan for development and create clear succession plans for each store to encourage next generation and support business growth
* Create an environment that encourages and rewards performance fairly and equitably
* Plan for new stores, identify key players and movement of the team
* Use knowledge of The Frasers Group structure, elevation strategy and initiatives to drive success in your region
* Project manage new store openings and closures
Leadership and Management
* Inspire the workforce and act as a role model to others
* Develop, coach and motive your team of Store Managers to achieve success, holding them accountable where appropriate
* Take responsibility of your area and be accountable for any outcomes
* Develop relationships with teams by way of regular visits, conference calls and day to day communications
* Supporting your Regional Manager and contributing to the success of your region
#J-18808-Ljbffr