Property Manager - SpecialistHousing
Location: Oxfordshire, OX3 7RH
Salary: £35,000 per annum
Type: Permanent
Hours: Full Time - 35 hours per week – Monday to Friday based in the office daily
DBS Level: Enhanced
Full UK driving licence and access to a vehicle
We’re looking for a proactive and customer focused Property Manager to deliver exceptional housing management services within our Specialist Housing portfolio. This includes multi-occupancy and self-contained dwellings, ensuring compliance with all landlord obligations and regulatory requirements. You’ll act as the main point of contact for residents, providing support and guidance to create a positive living experience.
Key Responsibilities
* Manage the allocation of rented accommodation, including issuing tenancy paperwork, collecting payments, and overseeing void units to minimise rental loss.
* Act as the first point of contact for residents, resolving queries, investigating complaints, and providing advice and guidance.
* Conduct regular estate and property inspections, maintaining accurate records and taking action to resolve issues.
* Monitor contractor performance and report any deficiencies to stakeholders.
* Handle property management duties such as managing disputes and addressing anti-social behaviour, ensuring high levels of customer satisfaction.
* Liaise with internal teams, customers, and partnering Trusts to resolve queries promptly.
* Promote good housekeeping and fire safety practices among residents, enforcing compliance where necessary.
* Maintain all documentation to organisational standards and ensure accurate customer contact records.
* Drive strong financial performance by monitoring rent accounts and managing arrears effectively.
* Work closely with colleagues and contractors to ensure services are delivered to a high standard.
* Build strong relationships with internal and external stakeholders, representing the organisation at meetings, hearings, and court proceedings where required.
* Support the Area Manager with updates to policies, procedures, and work practices to improve service delivery.
More about you
* Educated to GCSE level (or equivalent) in Maths and English (Grades A*-C).
* Professional qualification or willingness to work towards CIH, IRPM, CMI or equivalent.
* Experience delivering front-line customer service in a property management role.
* Knowledge of housing law, housing management issues, and best practice.
* Strong problem-solving skills and ability to understand residents’ needs.
* Good IT skills, including Outlook, Word, and Excel, with the ability to compile reports.
* Awareness of building safety issues.
* Excellent communication and interpersonal skills.
* Ability to analyse complex data and draw logical conclusions.
* Experience working in a busy environment with strong prioritisation skills.
* Full UK driving licence and access to a vehicle.
About us
At A2Dominion, we’re more than a housing provider. We’re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits, for this role, these include;
* 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
* Up to 8% contributory pension
* In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at
We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Becci Zapala.
The role closes on 19th January 2026. We reserve the right to close early upon appointment of the right candidate.