Vacancy Location Morley / Hybrid
This is a Permanent, Full Time vacancy that will close in a month at 23:59 BST.
The Vacancy
Come and join the Evri Product Management team!
We have a great opportunity to join us as a Senior Product Manager. We’re the UK's leading consumer delivery specialist, and that’s because we’re obsessed with providing our customers with the ultimate delivery experience. We run our business with customers at the heart, reflecting our shift towards a product-centric model. This is a great time to be joining us! We’re expanding our product portfolio across three pillars: Customer & Client, Sender, and Courier. As our Senior Product Manager for the Customer pillar, you’ll lead the team to ensure seamless delivery to recipients. Your focus will be on understanding the Customer Journey, identifying opportunities through processes, data, and technology, and shaping strategies to improve customer experience.
Responsibilities
* Assist the Principal Product Manager in managing the Customer Product Pillar, shaping strategy, maintaining momentum, and achieving goals.
* Work with your team to deliver and execute requirements, define requirements, and foster a high-velocity culture. Collaborate with data analysts to understand the impact of changes on customer and business outcomes, sharing insights with your team.
* Collaborate with senior leadership and product teams to define product vision and strategy.
* Ensure product OKRs (L1) are met and contribute to wider product strategy and company-level OKRs (L0).
* Liaise with senior stakeholders in Design and Technology to align principles and promote consistency and re-use.
* Aggregate product metrics and OKRs (L2) to represent value stream progress.
* Support product launches, marketing, budgeting, and resource allocation.
* Train, upskill, and oversee development plans for Product Managers.
* Provide expertise on the product ecosystem, industry trends, competitors, and customer needs.
* Streamline processes and improve efficiency.
* Prioritize the product roadmap and backlog, ensuring alignment with outcomes.
* Facilitate continuous discovery and delivery through user testing and analytics.
* Manage reporting and expectations across the business.
* Oversee budget, risk assessment, marketing, product launch, and maintenance throughout the product lifecycle.
Candidate Profile
* Customer-centric mindset with experience in user research and customer engagement.
* Curious and proactive in research and understanding topics.
* Data-driven, comfortable with spreadsheets, exploring data, and generating insights; experience with PowerBI or SQL is a plus.
* Collaborative, with strong communication skills for technical and non-technical audiences.
Our Commitment
At Evri, we believe our growth depends on our people. We’re committed to creating an inclusive, diverse workplace where everyone can be their authentic selves. We aim to better represent our customers and remove barriers, valuing each individual’s unique contributions.
About Evri
Every parcel, every person, every place – every delivery made for you. We lead in creating responsible delivery experiences, offering the most convenient way to send, receive, and return parcels sustainably.
Our services cover sending gifts, bulk shipping for traders, and major retailers like John Lewis, asos, and Next. With 30,000 couriers and a vast network, we ensure reliable delivery across the UK.
We’ve received multiple industry awards for IT, innovation, and sustainability. Our team is friendly, ambitious, and diverse, united by a passion for excellent customer service. We offer great opportunities and look forward to your application.
Benefits
* Free digital GP service for colleagues and families
* Wagestream - access earned income before payday
* Free basic Will and discounted partner Will
* 50% discount on sending parcels
* Cycle to Work scheme
* Company-funded Life Assurance
* Employee Assistance Programme with free counselling
* Career progression opportunities
* Up to 26 days holiday
* Flexible benefits at discounted rates
Privacy
We value your privacy.
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