We are seeking an experienced General Practice Manager to joinour positive, friendly and well established training practice in thrivingCamberwell. Applicants must have previous management experience withingeneral practice.
You will work closely with two supportive GP Partners and a diverseclinical team, including salaried GPs, pharmacists and advanced nursepractitioners. Our excellent administrative and reception teams form a strongfoundation for high quality patient care.
Main duties of the job
* A positive, approachable manner and strong communication skills
* Proven leadership experience within general practice
* Confidence in HR management, team leadership and regulatorycompliance
* Experience in premises/estates management
* A calm, adaptable and solutions focused approach
* Strong organisational and process driven working style
About us
CQC rating: Good (2016)
Team of 15 staff members
Collaborative partnership with regular communication and bi monthly meetings, where the post holder will play a key role
Member of South Southwark PCN (5 practices working together to improve community health and reduce inequalities)
Part of the Improving Health Federation, known for innovation and forward thinking initiatives across South East London
Job responsibilities
Key Responsibilities
Strategic Leadership
* Lead the development and delivery of the practices long term strategic objectives.
* Monitor national and local healthcare developments, identifying risks and opportunities.
* Prepare and annually update the Practice Development Plan.
* Evaluate progress against strategic goals and implement change where required.
* Maintain strong communication channels within the practice and with external stakeholders.
Financial & Business Management
* Manage practice budgets, financial planning, and forecasting.
* Maximise income through effective claims management and contract monitoring.
* Lead negotiations with NHS England, the ICB, local authorities, and other partners.
* Ensure accurate and timely submission of business and development plans.
* Oversee procurement of equipment, supplies, and services within budget.
Human Resources & Workforce Development
* Lead on recruitment, induction, retention, and workforce planning.
* Ensure compliance with employment law and NHS recruitment standards.
* Manage staffing levels, rotas, and skill mix to meet operational needs.
* Implement an effective annual appraisal and performance management system.
* Support staff wellbeing, development, and training.
* Manage employee relations, including grievances and disciplinary processes.
* Maintain up to date HR documentation, policies, and contracts.
Operational & Facilities Management
* Oversee day to day operations to ensure smooth delivery of services.
* Develop and maintain practice policies, protocols, and procedures.
* Organise and chair meetings, prepare agendas, and ensure accurate minutes.
* Ensure the premises are safe, clean, and well maintained.
* Oversee fire safety, including regular testing and bi monthly fire drills.
* Ensure all clinical and non clinical equipment is serviced and calibrated.
* Lead on the development and delivery of high quality patient services.
* Ensure compliance with NHS contractual obligations and quality standards.
* Oversee appointment systems, repeat prescribing, and patient registration processes.
* Monitor patient access, demand, and satisfaction.
* Manage clinical rotas, duty schedules, and holiday cover.
Complaints & Patient Engagement
* Manage the practice complaints process in line with NHS guidelines.
* Communicate effectively with patients and families to resolve concerns.
* Work with the complaints lead and partners to prevent escalation.
* Coordinate the Patient Participation Group (PPG), including meetings, agendas, minutes, and action plans.
* Ensure PPG outputs are published on the website and displayed in the surgery.
Information Management & Technology
* Maintain strong working knowledge of EMIS, Docman, and digital signage systems.
* Lead on IT planning, implementation, and modernisation.
* Ensure robust Information Governance and data security.
* Oversee data quality, coding standards, and staff training.
* Maintain backup, maintenance, and disaster recovery processes.
* Liaise with the ICB on IT procurement and funding.
* Manage and update the practice website.
Confidentiality
* Maintain strict confidentiality regarding patient, staff, and practice information.
* Ensure compliance with data protection legislation and practice policies.
* Share information only with authorised individuals.
Health, Safety & Infection Control
* Lead on health and safety across the practice.
* Ensure compliance with statutory and best practice guidelines.
* Conduct risk assessments, audits, and hazard reporting.
* Ensure staff receive appropriate training, including annual infection control updates.
* Maintain safe and clean working environments.
Quality Improvement
* Promote a culture of continuous improvement.
* Identify and address issues relating to quality, safety, and risk.
* Reflect on team performance and contribute to service enhancement.
* Work collaboratively with external agencies to meet patient needs.
* Manage time, workload, and resources effectively.
Person Specification
Experience
* Proven experience in a senior management or leadership role.
* Strong understanding of NHS primary care or similar regulated environment.
* Excellent leadership, communication, and interpersonal skills.
* Experience in HR management, including recruitment and performance management.
* Strong financial management skills, including budgeting and forecasting.
* Ability to analyse data, identify trends, and implement improvements.
* High level of IT literacy, including practice systems or equivalent.
* Strong organisational and problem solving skills.
* Ability to work under pressure and manage competing priorities.
* Commitment to confidentiality, equality, and high quality patient care.
* Previous experience as a Practice Manager, Deputy Manager, or Business Manager in primary care.
* Knowledge of EMIS, Docman, and NHS digital systems.
* Experience working with NHS contracts, QOF, and enhanced services.
* Qualification in management, HR, business administration, or healthcare leadership.
* Experience in project management or service redesign.
* Understanding of CQC compliance and regulatory frameworks.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr