One of the world’s leading solutions providers in the industrial sector is looking for Customer Support Coordinator.
This is a great opportunity for a customer focused coordinator to be key member of the Internal Sales Team, supporting customers and the sales team. Answering customer calls and processing orders.
What’s in it for you?
· Salary: Up to £35k
· Hours: Mon-Thurs 8.30am-5.00pm, Fri 8.30am-4pm, 1-day WFH
· 25 days holiday (pro-rated)
· Employee Assistance Program
· 7% Employee Pension contribution
· Free parking
Key Responsibilities:
· Making, receiving, and managing telephone calls and emails from customers and potential customers, dealing with delivery information and queries, processing orders and providing quotations and price information
· Receiving and making telephone calls to Sales Engineers, informing them of significant activities of customers, sales leads and potential customers
· Assisting Sales Engineers, when requested, in making, altering and confirming details relating to order and delivery status
· Manage customer delivery expectations by phone and email
· Create and set up new customer accounts
· Manage customer portals and online ordering
· Prepare and raise delivery notes and invoices
· Managing incoming orders via the shared email inbox
· Observing the Company’s credit control procedures
· Communicating with all other departments and staff as is necessary to perform the above detailed tasks
· Identifying key contacts within the customers’ accounts and purchasing departments, thus building, and maintaining effective relationships
· Deputising for the Telephone & Digital Account Managers during holidays, sickness and / or other absences, when required.
What the employer is looking for:
· Experience in Sales Office Administration, processing orders & liaising with customers
· Strong interpersonal skills
· Can work well under pressure
· Enjoys working at a fast pace
· Able to work as part of a team and independently
· Excellent numeracy and problem-solving skills
· Attention to detail
· Excellent IT skills and proficient in word and excel
· An enthusiastic, reliable, and flexible team member
· Able to plan and organise day to day tasks and prioritise
· Excellent communication skills, both verbal and written