Job Purpose: To oversee the service team operating on sites across medium to large projects Servicing both Fire and Security systems with a team of 8 service engineers and a shared admin team.
Roles and responsibilities:
* Deal with customer issues within the Service department
* Establishing and implementing training programmes for the service engineers
* Quote for the renewal of maintenance contracts
* Visiting key customer sites following PPM completion to ensure site left compliant and request feedback from customer
* Attending new sites following completion of PPM takeover or new installation
* Building / Retaining / Developing the relationship with the existing customer database and follow up with courtesy calls if any call out occur
* Boost customer growth within the business
* Monthly / Quarterly customer meetings
* Taking part in Operation Meetings for reporting, forecasting and updating / discussing customer issues
* Provide P&L reports, reach KPIs / targets, work on department efficiency / data
* Weekly / Monthly meetings with Small Works Manager and Key Account Manager
* Understanding how to use the reports on SimPRO to review your sales forecast
* Liaising with our supply chain to understand new products on the market and also build strong working relationship
* Assist with Product / Supplier partnerships i.e. GENT, Gallagher, Salto & Milestone etc.
* Work on Cross sell within Brunel / Obsequio
* Supporting Sales staff
* Any other duties assigned to support the needs of the business