Job Title: Night Assistant
Contract Type: Permanent
Salary: £28,860 per annum plus 10% Night Allowance (pro rata)
Working Hours: 36 hours per week
Working Pattern: Night rota including weekends
Location: Arlington House, Camden
Responsibilities
* Operating and implementing the night security systems, fire alarm system and telephone system, ensuring the overall safety and security of the service.
* Having an awareness of support needs, in order to contribute as directed to the delivery of agreed outcomes.
* Responding to any issues, alerts, faults of the night security system or other systems and report as appropriate to the relevant manager as per the procedure.
* Meeting and monitoring health & safety policies and practices by responding to/reporting any issues as per procedure.
* Monitoring visitors' access to the building(s) and ensuring the safety and security of customers and the premises.
* Communicating effectively with visitors and customers to ensure they are compliant with the visitor procedures.
* Maintaining an inviting Reception area as per the Psychologically Informed Environment standards.
* Monitoring all activity within the premises/service at night. Respond and report appropriately and effectively to any incidents, including those involving anti-social behaviour as per procedure.
* Advising customers who may have issues relating to their safety during the night.
* Having a full understanding of the risk management process and assisting the team in organising and completing checks including regular Health & Safety risk reviews of the schemes’ premises.
* Advising management promptly of any signs or risks, problems or issues that arise, by following the appropriate policy/procedure and being fully aware of safeguarding procedures.
* Cleaning rooms and communal areas as required.
* Completing checks of the property as required and reporting repairs or maintenance issues appropriately.
* Providing an effective customer service with any facilities related to tenancy enquiries for example distribution of post and rent payments.
* Ensuring information related to logs/reports/records are all effectively and accurately recorded.
* Effectively supporting the Housing Team and Service Managers with administrative support, in order to provide a high-quality support service.
Additional Responsibilities
* Work to a rota on a night shift basis.
* Travel to different properties within a defined area as and when required.
* Use the Lone Worker system as and when required by the Lone Worker policy or risk assessment to maintain safe working requirements.
* Ensure customers are always safe - conducting all your duties within Riverside’s Policy and Procedure framework.
* Act and respond to any concerns regarding the health, wellbeing, safety or safeguarding of our customers in accordance with policies and procedure, regulatory guidance and best practice.
* Role model Our Riverside Way, ensuring our ways of working are embedded in all we do and supporting the delivery of our aspired culture.
* Ensure that equality and diversity policies are adhered to in all aspects of service delivery and employment.
* Participate in team meetings, attend regular supervisions and reflective practice sessions.
* Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
* Ensure that you keep up to date with local or organisational policies, procedures, and information by using Riverside’s SharePoint sites, emails, or other correspondence.
* From time to time, you may be required to undertake additional duties and responsibilities in consultation with your line manager.
Benefits
* Competitive pay & generous pension
* 25 days holidays plus bank holidays (pro rata)
* Investment in your learning, personal development and technology
* A wide range of benefits
Diversity and Inclusion at Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Person specification
Essential Knowledge & Experience
* An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
* Experience of and the ability to lone work at night.
* Experience of working in a team.
* Ability to clean rooms and communal areas.
* The ability to communicate positively with other people and to demonstrate an empathetic, calm, flexible, resilient, and can‑do attitude.
* Experience of being able to organise tasks and plan your time whilst dealing with people and sometimes difficult or tense situations.
* Able to undertake training required for the role.
* Able to use initiative and have confidence to make decisions and follow through on any actions required.
* Basic administrative and IT skills and attention to detail are required to maintain records and in‑house systems.
Desirable
* Experience of working with vulnerable and diverse customer groups or individuals with complex needs.
* Personal lived experience of either homelessness, mental health issues or substance misuse.
* Previous experience of using CCTV equipment and ensuring safety of a building.
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