Conference and Events Consultant – The Lime Venue Portfolio
£28,957 per annum plus benefits.
About The Role
As a Conference & Events Consultant at Lime Venue Portfolio, you will play a pivotal role in converting enquiries into successful bookings, ensuring every guest’s event experience is seamless from initial contact to post-event follow‑up. You’ll be the first point of contact for corporate clients, training organisers, and event planners—offering expert advice, building trusted relationships, and tailoring our spaces and services to suit a wide range of business and leisure events. You will be working with iconic Football and Rugby Venues for non‑Matchday Events and Conferences.
Duties
* Drive Revenue Growth: Maximise revenue across our Venues Collection by expertly managing Conference & Event enquiries with efficiency and flair.
* Deliver Exceptional Service: Exceed client expectations by consistently achieving key performance indicators and delivering a gold‑standard customer experience across phone, email, and online platforms.
* Be a Trusted Expert: Build strong relationships with clients, venues, and internal teams through knowledgeable, confident, and proactive enquiry handling.
* Champion Insights & Strategy: Engage with business performance tools like forecasts, budgets, and pace reports to deepen commercial awareness and contribute to broader strategic goals.
* Ensure Accuracy & Insights: Maintain meticulous records in Delphi and LVP SmartSheet systems, proactively highlighting gaps or improvements in online listings and competitor analysis.
* Know Our Product Inside‑Out: Develop expert‑level knowledge of each venue, support on‑site visits, and share insights with the wider Central Team.
Who You Are
* Minimum 1 year’s experience in a Conference & Events environment, with at least 3 years in hospitality at venue level.
* GCSEs (including Maths and English) essential; A‑Levels or a degree desirable.
* Strong verbal and written communication skills, confidence in decision‑making and customer interaction.
* Highly organised with excellent administrative skills and proficiency in Microsoft Office.
* Experience with booking systems such as Gratis or Delphi and good general venue knowledge.
* A confident, team‑oriented professional who thrives under pressure and remains calm, assertive, and solutions‑focused.
* Passionate about sales and operations, able to multitask, manage customer feedback and handle complaints effectively.
* A motivated self‑starter with a “can do” attitude, a sense of humour, and a strong ambassador for the brand.
Benefits
* Healthcare & Wellbeing – Medicash health benefits, free annual health check, discounts at Nuffield Health & Pure Gym, Employee Assistance Programme.
* Exclusive Perks & Discounts – Up to 55% off cinema tickets, up to 15% off shopping, Vodafone plans, travel offers from top providers.
* Workplace Benefits – Meals on duty, pension scheme, life assurance, professional subscriptions paid.
* Leave & Family Support – 23 days + bank holidays, birthday off, extra leave after maternity return, special day off for baby’s 1st birthday, holiday purchase scheme.
* Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, preferred rates on salary finance products.
About Levy
Levy, part of Compass Group, delivers exceptional food, drink, and hospitality experiences at world‑renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.
Why Join Us
At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual’s unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.
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