Non NHS Banding
Main area
Administrative
Grade
Non NHS Banding
Contract
Permanent: Service Hours are 0800 – 2200 (Shift patterns reflect this). Working pattern is part time
Hours
Full time
Part time
Home or remote working
Various rota patterns available 1 x 30.5hrs, 2 x 21.5hrs, 4 x 19.25hrs, 3 x 29.75hrs, 4 x 16hrs, 3 x 14hrs Service runs from 8am-10pm 7 days per week, rota pattern to be agreed within those hours
Job ref
Site
Bedford and Peterborough Contact Centre
Town
Bedford and Peterborough
Salary
£12.21 £12.21 per hour
Salary period
Hourly
Closing
01/10/2025 08:00
Job overview
We are looking for motivated and professional individuals to join our team as Dental Service Advisors. As the first point of contact for members of the public, you will play a vital role in answering inbound calls and directing patients to the most appropriate service with care and professionalism.
Key Responsibilities:
* Answering inbound calls promptly, accurately, and professionally.
* Providing high-quality advice and guidance in line with training and performance standards.
* Supporting the Team Manager to maintain efficiency and achieve key performance targets.
* Taking part in regular call audits to ensure service quality.
If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we'd love to hear from you.
Who are we?
HUC provides accessible and high-quality Integrated Urgent Care services to nearly 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the South West of England. At the forefront of change and innovation in the healthcare sector, HUC is passionate about patient care and has built a strong track record in delivering pioneering services.
Flexible Rota Patterns Available
We're offering a variety of part-time shift patterns to suit different lifestyles, including:
* 1 × 30.5 hrs
* 2 × 21.5 hrs
* 4 × 19.25 hrs
* 3 × 29.75 hrs
* 4 × 16 hrs
* 3 × 14 hrs
Our service runs 8am–10pm, 7 days a week, with rota patterns agreed within these hours.
The role of Service Adviser is office based in either Peterborough or Bedford. Please note that training will be held in Peterborough so the ability to travel is necessary) .
Main duties of the job
We are looking for:
* Good IT Skills
* Experience of working under pressure in a busy environment
* Attention to detail and accurate data entry
* Good verbal communication and interpersonal skills
* Ability to be empathetic and a good listener
* The skill to manage sensitive and emotional calls from a range of sources
If you feel you have the drive and required skillsets for this opportunity, we look forward to receiving your application.
Working for our organisation
Join the HUC Family and Enjoy Exceptional Benefits That Truly Make a Difference
Exclusive Discounts: Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered
NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.
Wellbeing Support: Your health matters Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
Recognition and Rewards: Your hard work won't go unnoticed Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.
Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
* Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable
Detailed job description and main responsibilities
Person specification
Experience
Essential criteria
* Do you have good IT Skills?
* Do you have good communication skills?
* Do you have experience of working in a patient/public environment in an administrative role?
* NVQ in Customer Service Levels 1 or 2 (or equivalent
Desirable criteria
* Adastra software Package
* Local Geographical Knowledge
* Experience of a healthcare setting
* Experience of working in a call centre environment
Education and Qualifications
Essential criteria
* Good general education, to a minimum of GCSE level (or equivalent) with Grade C or above in English and Maths.
* Knowledge and use of Microsoft IT packages and/or bespoke software
* Excellent telephone manner
Knowledge
Essential criteria
* Knowledge and understanding of communication issues of patients and their needs.
You must have the legal right to work in the UK at the time of application. We are not able to offer sponsorship for this role.
We reserve the right to close this vacancy early, should we receive sufficient applications.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Further details / informal visits contact
Name
Sarah-Jane Newbigging
Job title
Non- Clinical Recruitment Advisor
Email address