Job Description Working with our financial advisers, you will provide support to help in the administrative tasks such as securing mortgage agreements, helping with applications, providing supporting documents to mortgage lenders and using our client relationship management systems. You will gain and develop your communication skills along with your teamwork skills, helping to support and grow the business in an already fast-paced and busy office environment. Key Responsibilities Communicating professionally with clients via phone, email, and in person Managing advisers’ diaries, appointments, and daily tasks Using back-office and lender systems to support case processing and administration Providing day-to-day support to our advisers to ensure smooth client service delivery Maintaining and updating the client database accurately and securely Liaising with lenders, clients, product providers, and other professional connections Assisting with general office administration and customer service duties as required Developing knowledge of financial services processes while working towards a Customer Service Level 2 qualification Skills Required IT skills Organisation skills Administrative skills Training Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service L2 Qualification. Prospects Possibility of a full time role after the completion of the apprenticeship