Location: Wentworth Way, Tankersley, Barnsley, S75 3DH Renumeration Package: Competitive Salary Monday-Friday 25 days Annual Leave Bank Holidays A Range of Health & Wellbeing Resources Life Assurance Pension Summary & Main Purpose: Handling of general enquiries from MBTUK & the network. Communication in line with DTUK standards. Sending delegate joining instructions as required. Provision of delegate lists to suppliers and trainers no less than 48 hrs prior to course start date. Liaise with suppliers / trainers on a daily basis to ensure that all provisions are in place for scheduled courses. Ensure all relevant course material is ready for collection each day by trainers within agreed timescales. Identification and escalation of delegate rosters not received within 48 hrs of course delivery to relevant managers. Follow up on the whereabouts of any delegate no shows with relevant dealer group or customer. Closure of all courses within the TBLS max 48 hrs from receipt of delegate roster. Manage training requests and waitlists on the TBLS & PDP system ensuring dealers / delegates are advised of course dates. All courses to be targeted to a minimum of 75% fill unless otherwise agreed by the Manager. Administration and maintenance of the TBLS max 48 hrs from request Generation of required monthly reporting by the end of the first week of each month. And weekly reporting by the second day of each week. Provision of regular management information to nominated suppliers to enable the population of a PDP & Feedback systems. Administration of International and local supplied e-learning on the TBLS. Ensure all manual invoice / credit note requests are raised on a monthly basis and provided to the Manager. Management and coordination of catering services, including raising requests for lunches, beverages and room requirements. Where applicable book external training venues with approved suppliers and provide quotes to Manager for approval. Ensure all assessment results are communicated to the delegates within 10 days of the initial assessment date. Ensure all technical certification material is forwarded to suppliers for processing within 10 days of assessment date, and accreditation status is awarded on the individuals TBLS training record. Truck PO requirements are raised in accordance with company guidelines as requested by the Truck Training Manager as required. Extraction and manipulation of the TBLS data to produce regular and ad-hoc training management reporting as required Administrative support with Handover Feedback questionnaires, associated incentives, and management reporting. Management of driver training administration Direct customer invoicing in relation training delivered. Qualifications: Educated to GCSE level grade C or above including Maths & English (or equivalent). Experience: Experience of carrying out a variety of administrative/reception tasks to a high standard Experience of answering front line queries from staff and managers and offering guidance and support. Referring more complex queries where necessary. Experience of delivering a high standard of Customer Service within a busy team Experience of using your time management skills to work under pressure and to tight deadlines with the ability to plan and organise Skills and Knowledge: Microsoft Office Skills Understanding of administration processes Excellent verbal and telephone skills with outstanding attention to detail and accuracy Personal Qualities and Attributes: Exceptional interpersonal, communication and organisation skills Ability to demonstrate initiative and work in a team and independently Good time management with the ability to plan, organise and prioritise workload under pressure