FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery. Our Triage Team act as the front door into our service working within a multi-disciplinary team to provide triage and early intervention support to individuals of all ages and risk levels affected by domestic abuse, sexual violence, stalking, including those with harmful behaviours. This varied and rewarding role involves providing trauma responsive support to our service users as well as advice and support to partner agencies through our dedicated duty line. Our duty line operates Monday to Friday 9.00am – 5.00pm and allows for service users and professionals to get a quick response from our service. FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables. This role may include evening and weekend work when required. Key Responsibilities Working with Vulnerable People and Risk Management Provide a trauma-responsive service to individuals of all ages and risk levels who have been affected by domestic abuse, sexual violence and stalking including those with harmful behaviors. Demonstrate specialist knowledge of domestic abuse, sexual violence, stalking and behaviour change including the associated risks to victims, perpetrators, and the wider family unit. Offer advice, guidance, and emotional and practical support to individuals of all ages and risk levels affected by domestic abuse, sexual violence and stalking. Support those who harm abuse by providing information, guidance, and risk assessments using specialist tools. Assess, manage, review risks to service users, using tools such as the DASH risk assessment, SOAG and RIC. Providing risk reduction and safety planning advice. Respond to emergencies and crisis situations, including suicidal ideation and the need to access a place of safety. Make safeguarding referrals to appropriate agencies including Children’s Social Care, Adult Social Care, mental health crisis teams, and MARAC. Work sensitively with service users to share and explain MARAC outcomes and other safeguarding decisions. Manage and support service users via telephone of all risk levels in line with service values. Safeguard the health and welfare of service users and their families at all times. Team and Multi-Agency Working To be the advisory point of contact for colleagues across all areas of our support offer. Offer professional advice and support to multi-agency partners and stakeholders. Work closely with statutory and voluntary agencies to enhance safety, support and safeguarding. Make referrals to and maintain positive working relationships with external agencies. Feedback information related to service users’ needs, risk concerns, and trends to the appropriate team manager. Support effective team operations with a proactive, flexible approach, including covering for staff absences. Administrative and Operational Duties Provide a responsive support service with high-quality customer care. Answer telephone calls, respond to voicemails and referrals, and carry out triage, assessments and action as appropriate. Assist with referral processes and early interventions, including contacting other agencies and coordinating appointments. Maintain accurate, timely, and confidential written and digital records, including identifying service user needs and risk information. Assist with monitoring and evaluation procedures and contribute to the production of reports. General Live and embody the FearFree values. Promote the service to external agencies where applicable. Give information and support to service users regarding their other needs and refer them to other support services as required. Ensure our service is widely accessible – adapting practice as required to suit individuals. Work across a large geographical area to ensure locality is not a barrier to accessing services. Deliver training and information sessions to promote our service, and increase awareness and understanding of domestic abuse, sexual violence and stalking for victims and those who harm. Have a responsibility around safeguarding of both adults and children, maintaining knowledge of appropriate policies and procedures and integrated working. Support other agencies in the identification and referral of domestic abuse, sexual violence and stalking issues via promotion of service and institutional advocacy. Ensure all referrals are clearly logged on our database and all case records are kept fully updated, according to FearFree policies and procedures. Engage with case management supervision, reflective practice and clinical supervision as required, taking an active role in managing own wellbeing and supporting the wellbeing of your colleagues. Support colleagues in all services across FearFree as required. Support the sustainability of the organisation by participating in fundraising activities and sharing ideas and contacts for income generation. To engage in and contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness. Undertake all statutory and mandatory training, as required by the organisation. Application To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. For information about the processing of your personal data at FearFree, please visit our website. FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.