Business Support Officers - Ref: RT01124 Salary G5: £25,119 - £28,770 per annum Contract: Permanent, full-time We are looking for enthusiastic, can do approach, experienced Business Support Officers to provide a wide range of complex administration and business support activities to our Children Services professionals, activities will include (but not limited to) financial transactions, formatting documents, scanning and uploading information to the client system, creating and maintaining excel spreadsheets and producing presentations. The role can at times deal with sensitive, highly confidential and on occasion distressing information. The posts are fully office based within one of the Children’s Services buildings across the borough of Walsall. The successful candidate(s) will be expected to cover at other offices as and when required. Candidates MUST HAVE proven excellent minute taking skills, taking minutes directly onto laptop and completing workbooks in meetings. The role also requires reception and telephone cover. Our offices are very busy, fast paced and deal with a multitude of visitors of all ages, as such the role requires the postholder to be very customer focussed, professional, friendly and a desire to help and take ownership of queries to ensure family, children and young people are supported. Excellent knowledge of MS Office systems is essential and a minimum education standard of GCSE in English and Maths Grade A-C (or equivalent) is required. Experience of working in a Children’s Services environment would be an advantage but not essential. For more information please email Maxine Taylor, Business Support and Digitisation Manager at maxine.taylorwalsall.gov.uk Read more about our benefits at https://go.walsall.gov.uk/jobs-and-careers-/benefits-of-working-for-us View Job Description and Employee Specification Closing date for applications: 28th May 2024 Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information. This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.