Job overview
Post holder will be part of the Women’s Health Outpatient Booking Team, responsible for administering the outpatient pathway in line with the 18‑Week Referral to Treatment standards and Antenatal Care Pathways. The role requires strong attention to detail to ensure hospital systems and databases are accurately maintained and that all administrative processes are followed to meet both Trust and national performance targets.
Excellent telephone and communication skills are essential, as you will be the main point of contact for patients regarding appointments and outpatient procedures, while also liaising with colleagues across the Trust. The ideal candidate will have exceptional organisational and interpersonal skills, work effectively with staff and the public, and demonstrate the ability to manage pressure and meet deadlines.
Main duties of the job
1. Act as the main point of contact for patients regarding follow‑up gynaecology appointment queries and antenatal appointments.
2. Monitor and manage follow‑up and treatment waiting lists to ensure timely progression through the outpatient pathway.
3. Oversee the self‑referral process for new pregnancies, EPAU, and TOP services, ensuring referrals are processed accurately and promptly.
4. Apply a sound understanding of the 18‑Week RTT process and adhere to the Trust’s Patient Access Policy in line with national guidelines.
5. Work in accordance with strict Trust and Government policies relating to waiting list management and 18‑week standards.
6. Book follow‑up appointments based on outcomes from gynaecology first appointments and antenatal clinics.
7. Contact patients to arrange appointment dates in line with the Trust’s Booking Policy.
8. Input and update patient information across relevant IT systems accurately and in a timely manner.
Please refer to the attached JD
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Detailed job description and main responsibilities
Please refer to the Women's Health Administrator Job Description and Person Specification on the advert for more information.
Person specification
Qualifications
Essential criteria
9. Good standard of general education, including English and Maths GCSE
Experience
Essential criteria
10. Administrative Experience
11. Experience working in customer/patient facing role
12. Knowledge of patient records systems/databases with proven experience over 2 years
Desirable criteria
13. Previous NHS experience
Knowledge
Essential criteria
14. Advanced Keyboard Skills
15. Knowledge of confidentiality and data protection issues
Desirable criteria
16. NHS IT Systems
Personal Skills
Essential criteria
17. Excellent communication Skills
18. Good Organisational Ability
19. Well-developed inter-personal skills – able to converse in a positive manner at all levels
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.