Overview
Bespoke Hotels is seeking exceptional people to join our team with a great opportunity for a Receptionist. As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service to ensure total guest satisfaction. The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks. At least one year's experience in a similar position is essential.
Key Responsibilities Of The Role
* To be familiar with the day’s business, including arrivals, departures, and special requests.
* Deal with guests promptly upon arrival and departure, as per Company Standards for check-in and out procedures.
* To have a good understanding of the guests’ requirements when they are checking in or out.
* To ensure all cash, charge, float and till procedures are carried out in accordance with company policy.
* Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area. Therefore, ensuring our guests are assisted effectively.
* Keeping the team up to date by attending the daily meetings.
* Maximise sales through up-selling, using incentives and promotions.
* Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
* Ensure prompt resolution of customer complaints.
* Professionally and competently operates the telephone system in line with both operating and Company Standards.
Requirements Of The Role
* To have worked in a hotel or with people in a customer-related role.
* Excellent customer service skills, to be able to follow standards and to have good organisational skills.
* To be able to make decisions in a fast-paced environment and enjoy it.
* To be able to communicate well with each other and guests.
* Be able to use a phone and computer system.
Being Bespoke
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Hospitality
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