Please note that this is a temporary employment - 6 months in the first instance.
Overview
We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask in a fast-paced environment.
The role-holder will report to the Guest Service Manager and will provide a full and comprehensive reception and information service to the customers, course members, academic staff and visitors to the Hall.
Responsibilities
Welcoming all visitors to the Hall
* Provides information and guidance for course members, customers and visitors, as first point of contact within the Hall to ensure individuals or groups have clear information and or directions.
* Registers residents, issuing room keys and providing directions. Modifies room allocations should individuals declare special need or preferences.
Customer Service
* Provides, or requests services for individuals or groups to meet service needs i.e. transportation services, meals or beverages, audio visual, technical services, management assistance to ensure good customer service.
* Resolves any accommodation issues direct with residents, liaising with Housekeeping and/or Management as necessary to ensure customer satisfaction.
* Provides both routine and non-routine assistance to customers, course members and visitors in normal and non-routine circumstances to ensure comfort and safety and compliance with legislation.
* Deals with student/customer/tutor issues as appropriate, referring serious complaints or issues to the Reception Supervisor and/or on shift Duty Manager whilst on duty.
Telephone Duties
* Answers incoming telephone calls and either answers questions or passes through to appropriate person or sections. Provides advice and guidance to callers as necessary or a variety of different topics related to courses, conferences, staff etc.
Reservation Management
* Maintains bedroom allocation and check-in systems to reflect changing requirements and demands. Maintains internet availability of bedrooms by quantity and type. Responds to requests for B&B accommodation, checking availability, taking payments and updating information.
* Allocates accommodation for weekly courses making decisions regarding suitability of rooms for individuals and liaising with the Housekeeping Supervisor with regard to room usage.
Administrative Duties
* When required, admin support will be provided by the reception team such as amendments to daily menus, table signage and general signage".
* Sells publications and merchandising from the reception office and takes payments for bedrooms, bar bills, course fees, additional meals, phone accounts etc. and ensures proper cash control.
* Takes practical action to deal with situations or emergencies that might occur during the shift – including services, breakdowns of facilities, fire incidents, arranging medical attention for course members as appropriate.
* Provides a postage service and manages couriers for all Divisions involving weighing and franking all outgoing mail to ensure accurate and correct postage is applied.
* Liaises with Operations Assistant regarding meeting room requirements at the beginning of the shift and the Night Porter at the end of the shift in order to collect and impart appropriate information.
Qualifications
* Previous office experience is essential, with a focus on administrative roles
* Competence in the use of office equipment and software, e.g. Microsoft Office and reservations systems, etc.
* Strong organisational skills with the ability to prioritise tasks effectively
* Excellent typing skills with attention to detail in data entry tasks
* Experience in clerical duties is advantageous, along with knowledge of Rezcontrol, etc
* Demonstrated ability to communicate clearly and professionally, both verbally and in writing
* A proactive attitude towards problem-solving and the ability to work independently as well as part of a team
If you are an enthusiastic individual looking for an opportunity to contribute positively within a dynamic environment, we would love to hear from you.
Job Types: Full-time, Temporary
Contract length: 6 months
Pay: £12.92 per hour
Expected hours: 36.5 per week
Benefits:
* Free parking
* On-site parking
Work Location: In person