Vending machine and dispensing equipment comes from here.The Centre is also home to our Contact Centre which is a 364 days a year, 7 days a week operation to support with calls ranging from equipment service requests, new business enquiries and machine movements as well as internal support for our Field Engineering Team and New Business Team. The Telefix team is also based here, offering over the phone support to our customers to help get their equipment functioning.
Timely management of reactive service calls and other supporting services of both CCEP equipment and 3rd party equipment
~Taking pride in upholding the agreed ways of working to ensure that you are following safety policies and best practices to ensure safe-working for self and to protect others
~ Drive Corporate Responsibility and Sustainability through sharing best practices with other team members and colleagues to improve customer service
Experience of Service environment with exceptional customers service skills – both internal and external customers
SAP, Salesforce, Microsoft suite, Schematics based systems)
An effective communicator who is capable of building excellent Customer service relationships with a strong focus on problem solving skills
Self-motivated, enthusiastic with an ability to be flexible and responsive under pressure.
Experience and strong technical understanding of working on a variety of soft drinks equipment (Postmix, Vending Machines, Coolers, Freestyle) / Electro Mechanical systems
To ensure you are considered for this role, we encourage you to apply as soon as possible
We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.
We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.
We recognise we’ve got some way to go, but we’ll get there with the support of our people. To find out more about what it’s like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider
We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that’s true for you – please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.