Customer Support Associate (Welcome Team)
2 days ago – Be among the first 25 applicants
Kickstart Your Career. Full Training. Real Progression. Great People!
£25,500 basic salary + bonus opportunities + genuine career growth + great perks!
Looking to build a career in a people‑focused, high‑energy environment? We’re one of the UK’s leading Life Insurance Brokers, and we’re searching for friendly and confident Welcome Team Associates to become the first voice families hear when they reach out for help. Think meaningful conversations, a buzzing team, and the chance to open the door to a long‑term career in advice and protection. We’ve featured in the Sunday Times Best Companies to Work For and are killing it on Trustpilot. Don’t just take our word for it, go take a look for yourself!
Interview dates
3rd / 4th December (save the date!)
Location
Leeds
Employment type
Full‑time, Permanent
What You’ll Be Doing
* Make outbound calls to families who aren’t yet protected
* Introduce them to our services, overcome objections, and smoothly connect them with an Adviser
* Arrange and manage callbacks to keep each customer’s journey on track
* Keep our CRM updated with accurate details to ensure seamless handovers
* Stay responsive, positive and ready to support your teammates
We’re Looking For Someone Who
* Has a warm, confident phone manner
* Can stay calm, think fast, and handle pushback with ease
* Has great listening skills and strong attention to detail
* Feels comfortable guiding customers through sensitive conversations
* Is ambitious, driven, and eager to progress into an Adviser role in the future
If you come from a customer service, sales or similar background it’s a bonus! But it’s your attitude, energy, and willingness to learn that matter most.
What’s in it for you?
* £25,500 basic salary
* Bonus scheme based on performance
* Industry‑leading training & clear progression pathways (including moving into Advice!)
* Life, Critical Illness, and Income Protection cover
* Overseas incentive trips (yes, really!)
* Buy or sell up to 5 days holiday
* Your birthday off
* A supportive team culture where you’ll be backed every step of the way and plenty more!
What’s the shift pattern like?
You’ll work 40 hours a week with flexible shifts. These range from 9 am, 10 am or 11 am starts. You would also be expected to work every other Saturday, but you get an extra day off in lieu for that – hello 3‑day weekend!
What’s the application process?
Hit apply and upload your CV – yes, we actually read them!
If it’s a match, Sophie will call you for a quick telephone chat.
If you’re successful, we’ll invite you to the Leeds office for an interview on the 3rd or 4th of December for about an hour.
We’ll let you know the outcome within 48 hours.
We keep you updated at every stage. No ghosting here!
Feeling excited yet?
Apply now and we’ll be in touch soon!
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Seniority level: Entry level. Employment type: Full‑time. Job function: Customer Service. Industry: Administrative and Support Services.
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