CUSTOMER DATA AND INSIGHTS MANAGER
• Opportunity for a Customer Data & Insights Manager to join a growing, customer-focused organisation in the Northwest
• Salary up to £50,000 + bonus + strong benefits package
• Key position sitting between data, CRM and marketing with regular stakeholder interaction
• Apply online or contact Chelsea Hackett via
WHO WE ARE?
We’re working with an established organisation currently investing in its digital and customer capabilities as part of ongoing growth.
Operating across multiple channels, the business is focused on improving how it uses customer data to better understand behaviour, refine engagement strategies, and enhance overall customer experience.
They offer a collaborative, people-focused environment and are looking for someone to take ownership of customer data processes, insight delivery, and reporting, playing an important role in shaping future customer and marketing strategy.
THE BENEFITS
• Hybrid working (3 days per week in the office)
• Private medical cover
• Bonus / performance-related incentives
• Competitive holiday allowance
• Employee perks and discount schemes
• Wellbeing initiatives and support services
• Pension and life cover
• Supportive team culture with progression opportunities
• And much more!!
THE CUSTOMER DATA AND INSIGHTS MANAGER ROLE:
This is a hands-on role focused on improving and managing the quality, structure, and accessibility of customer data across internal platforms.
You’ll work with large and complex datasets, ensuring data is accurate, consistent, and fit for use in reporting and customer engagement activity.
The role involves analysing customer data to uncover trends, patterns, and opportunities, while supporting internal teams with insight-led recommendations and reporting.
You’ll also contribute to segmentation strategies, develop dashboards (e.g. Power BI, Tableau), and support better decision-making across customer acquisition, retention, and engagement.
Working closely with technical teams, you’ll help improve how data is integrated across systems, ensuring efficient data flow and strong governance practices.
This role requires strong stakeholder engagement, with the ability to influence data best practice and clearly communicate insights to non-technical audiences.
CUSTOMER DATA AND INSIGHTS MANAGER ESSENTIAL SKILLS
• Experience working with SQL and querying customer datasets
• Practical experience using BI tools (e.g. Power BI, Tableau)
• Understanding of CRM platforms and customer data environments
• Experience handling large volumes of data with a focus on accuracy
• Strong attention to detail and data quality standards
• Ability to interpret data and provide meaningful insights
• Confident communicator with stakeholder engagement experience
• Knowledge of data governance and privacy regulations
TO BE CONSIDERED:
Please either apply through this advert or email me directly via .
By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS
SQL, Customer Data, CRM, Data Analysis, BI Tools, Power BI, Tableau, Segmentation, Data Quality, Data Governance