Salary: Apprentice wage
We are excited to be looking for a Caravan Licensing Apprentice to join our busy team here at East Lindsey District Council.
Never heard of Caravan Licensing before but interested to find out more? Do you like speaking to and meeting new people? Do you like resolving problems? Do you have good organisation skills?
Our apprenticeship is the ideal opportunity for you to kickstart your career whilst gaining a qualification at the same time.
What is Caravan Licensing?
East Lindsey District Council have a high concentration of caravans along the coast and in-land with a mixture ofholiday and permanent residential sites. All sites are required to be licenced by the Council to ensure compliance with conditions which ensure that the health, safety and welfare of its occupiers is protected. All sites are inspected by the team and any non-compliance with the Licence conditions are dealt with through enforcement. The team also deal with any complaints made about the sites and will carry out any necessary investigations.
The duties will include:
* You will be the first point of contact for our service; offering an exceptional level of customer service to ensure our customers experience is a positive one.
* Processing applications for a Caravan Licences.
* Maintaining and upkeep all records and systems accurately and efficiently, both manual and computerised.
* Maintain an effective communications with customers, staff, and members of the public, including Elected Members, Town and Parish Councils etc.
* Inputting and update complaints on the computerised systems used within the department within determined deadlines.
* Assisting in the administration of orders and payment of invoices.
* Extracting and compile statistical information as required from either (or both) manual and computerised records.
* Filing, photocopying and other general office duties.
* Dealing with personal, written and telephone enquiries and complaints and recording as appropriate.
* Processing of incoming and outgoing mail.
* Type letters and memo's as required.
* Assist the Caravan Licensing Officers in the course of investigations.
We are seeking a forward-thinking, confident person who has excellent communication skills, (both written and oral) and with a high regard for accuracy and attention to detail. You will be able to adapt to a face-paced environment and have the ability to use your own initiative. You will be a competent IT user with familiarity of word, excel and email. Previous experience of working in an office environment would be advantageous, but not essential.
What training will you take and what qualification you get at the end?
* Level 2 Customer Service Practitioner apprenticeship standard, which includes:
* Functional Skills in maths, and English (if required)
* Personal Learning and Thinking Skills (PLTS)
BENEFITS:We offer excellent terms and conditions of employment including:
* Local Government Pension Scheme, 23.8% employer contribution
* Generous annual leave scheme +option to buy more
* Employee Assistance Programme
* Employee Benefits Platform including retail, holiday, and leisure discounts
* Cycle to work scheme*
* Flu Jabs
* Free Eye Test voucher
* Flexible Working Policy
* Agile Working Policy*
* Car Mileage reimbursement*
* Long service recognition
* Excellent career progression and training opportunities
*Certain restrictions may apply
We also offer a wide range of family friendly policies designed to enable you to balance your work and home life, manage your personal responsibilities and support you in times of difficulty.
ABOUT US:Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
Eager to find out more?
Please contact Laura Gale, Senior Licensing Officer Caravans via email at laura.gale@e-lindsey.gov.uk or call 01507 613551.
If you want to join our busy team and to learn new skills on the job then please apply now!
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly.Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
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