Job Description The Customer Success Specialist is primarily responsible for building and maintaining professional relationships, maximising revenue with clients throughout their time with RotaMaster. As a Customer Success Specialist at RotaMaster, it’ll be your responsibility to ensure that our customers are getting everything that they possibly can from our range of staff management software. You’ll help them understand the systems and be focussed on helping our users adopt them into their everyday working lives. You’ll do that by drawing on your wealth of knowledge on the products to support and advise on the different options customers have when using our platforms. You’ll be an internal product expert, available to help our Support and New Business Sales teams when they need a bit of product knowledge. What you’ll need to do; Build and maintain strong relationships with new and existing clients, maintaining regular contact with them to determine satisfaction with products, understanding their challenges and concerns, how we provide them value, to assist them with appropriate usage of product, and educate them on new features and how to better utilize various products and services Negotiate renewal contracts with clients within budgeted range Resolve client problems with company products, developing and enhancing professional relationships with clients, and fostering increased client immersion with the products Upsell additional modules and products when a need is identified, hitting monthly and quarterly sales goals. Promote increased usage of different facets of our products to increase the return on investment to our clients and increasing the likelihood of renewal. Perform monthly Health Checks on accounts, to identify potential problems and get ahead of solutions Maintain contracts and ensure billing is correct. Document communication with clients in our CRM System and collaborate with management to tackle existing and anticipated concerns. Exhibit professional attitude toward clients while being patient, courteous, personable, and quick thinking.