This is a full‑time onsite Support Engineer to provide technical support to a prestigious client based in Central Birmingham.
Responsibilities
* Determine customer needs and act as the first point of contact with Telefónica Tech.
* Perform on‑site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; equipment room patching of access switches; shared printers; audio‑visual equipment; room booking tablets; digital signage.
* Escalate incidents to the off‑site team as required and assist with on‑site diagnostic and resolution under guidance of the off‑site team.
* Conduct daily checks and manage the monitoring of on‑site equipment.
* Triage and log tickets with 3rd‑party vendors.
* Assist with the installation and support of network equipment at the customer’s premises to ensure effective service within agreed time scales and to the standards required by the company, including documentation.
* Be prepared to undertake additional duties that may arise from changing circumstances, without materially changing the general character or level of responsibility of the post.
Qualifications
* Previous experience working as an on‑site IT engineer or on a busy Service Desk.
* Must have the right to live and work in the UK.
* Must meet Security Clearance vetting requirements; any offer is conditional upon successful BPSS & SC Clearance.
Equal‑Opportunity Statement
We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer, Employee Resource Groups for diversity and inclusion, Pride, Neurodiversity, ELEVATE, and sustainability.
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