Job Description
Job Title: Client Delivery Executive (CDE)
Location: UK (with travel across data centre sites)
Department: Client Experience
Reports To: Head of CDEs
Role Overview
This role serves as the single point of accountability for client service delivery across critical environments for a Data Centre Operator. You will lead the client experience journey—building trusted relationships, managing onboarding, addressing issues, and ensuring service excellence across all post-sales activities.
Key Responsibilities
* Act as the main liaison between the client and internal teams to ensure service delivery meets expectations
* Build strong, long-term client relationships and lead regular service reviews
* Coordinate onboarding, site familiarisation, and ongoing support
* Manage and resolve client issues quickly and effectively
* Support order management by capturing requirements and liaising with internal departments
* Drive continuous improvement in service delivery and client engagement
* Assist with audits, site tours, workshops, and reporting on service performance
Skills & Experience
* Strong background in data centre service delivery
* Excellent stakeholder management and communication skills
* Ability to build rapport quickly and act as a trusted advisor
* Commercially aware with solid understanding of operations and client requirements
* Highly organised, detail-oriented, and confident working independently
* Strong problem-solving skills and a proactive mindset
* IT literate, especially in Microsoft Office
* Experience handling sensitive information in confidential environments
Additional Requirements
* Willingness to travel to client/data centre sites
* Eligible for Security Clearance (SC)
* Full UK driving licence and access to a vehicle
Please apply below.