We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Responsibilities
* To monitor and manage active and backlog waiting list data, contacting patients via telephone and using Trust systems to create letters, emails and text reminders.
* To be aware of the referral history, ensuring appointments are arranged in the most appropriate department for patient needs and to monitor and notify referrers of rejected requests.
* To be the first point of contact for staff queries and patient complaints.
* To monitor, manage and validate active and backlog waiting list data.
* To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders.
* Implement the policy and investigate patients who do not attend (DNA) their appointment.
* To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice.
* Attend appropriate meetings as required by the role's line manager.
* To show a caring and professional approach towards patients, relatives and carers.
Qualifications and Requirements
* To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
* If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
* The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
* By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
* Please be aware of scams - unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
EEO and Diversity
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Anonymous information will be used from your application in order to ensure we're meeting our pledge.
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