ITV is seeking a hands-on Service Delivery Manager to manage the end-to-end service lifecycle within the SIAM team. This role involves driving high-quality service delivery across a federated supplier ecosystem, ensuring service expectations are met. Responsibilities include overseeing service operations, leading initiatives for continual service improvement, and managing stakeholder relationships. The ideal candidate will have ITIL certification and significant experience in service delivery management within a customer-facing context. The role is based in White City, London, with flexible office locations including Manchester and Leeds.
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