Client Service Manager (Accounts and Audit)
Manage a varied portfolio of audit and non-audit clients, overseeing delivery of high-quality accounts and audit assignments while leading and developing junior team members. This is a key role offering broad client exposure and strong progression opportunities.
Key Responsibilities
Client Management
* Manage a portfolio of audit (where applicable) and accounts clients
* Act as main client contact, responsible for resourcing, WIP, billing, and workflow
* Oversee onboarding, engagement, and disengagement processes
* Build strong client relationships and deliver high service standards
* Identify cross‑selling opportunities and support business development
Accounts
* Review statutory accounts under UK GAAP (FRS 102/105) and IFRS where required
* Resolve technical issues and ensure work is accurate and compliant
* Deliver assignments on time, within budget, and to a high standard
* Ensure files are complete for Director review
* Maintain compliance with accounting standards and firm procedures
Audit
* Plan, manage, and review audit assignments from planning to completion
* Resolve audit issues, escalating where required
* Ensure files are complete for Director review at planning and completion stages
* Maintain compliance with UK auditing standards and internal procedures
* Support audit quality initiatives and regulatory reviews
Tax
* Corporation Tax: Ensure compliance, identify planning opportunities, provide proactive advice
* Personal Tax: Oversee compliance and identify planning opportunities
* P11D: Ensure compliance requirements are met
* Handle other matters including ATED, CGT, IHT, and HMRC enquiries
Company Secretarial
* Ensure Companies House records are accurate and up to date
* Manage filings and statutory changes in line with requirements
Team Leadership
* Lead, mentor, and develop staff (seniors and trainees)
* Support recruitment, appraisals, and training
* Review work and provide constructive feedback
* Assist with workflow planning and resourcing
Ad Hoc
* Attend management and workflow meetings
* Support Directors and clients with project work
Person Specification
Essential
* ACA or ACCA qualified
* 2+ years' post-qualified experience at Manager level
* Strong UK practice background including audit
* Sound knowledge of UK GAAP and auditing standards
* Experience managing client portfolios and assignments
* Strong organisational and communication skills
Desirable
* Experience with SMEs and owner-managed businesses
* Exposure to group audits and consolidations
* Staff management and development experience
* Familiarity with software (CaseWare, CCH, IRIS or similar)
What We Offer
* Competitive salary and benefits
* Hybrid and flexible working
* Clear progression opportunities
* Ongoing training and development
* Supportive, collaborative environment
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