Job Summary
North East Museums is a regional museum, art gallery and archives service. We manage twelve museums and galleries across North East England and the Archives for Tyne and Wear. An exciting opportunity has arisen to join this award‑winning service; we are seeking to recruit a Visitor Experience Lead to provide maternity leave cover for our three sites in Northumberland.
This is a fixed term role from 01.08.26 to 01.06.27. These dates are subject to change.
The venues the role will support are Woodhorn Museum, Hexham Old Gaol and The Morpeth Bagpipe Museum. Hexham Old Gaol is open to the public on a seasonal basis so support required at this site can vary across the year.
Responsibilities
* Support a range of locations across Northumberland and provide coverage at Woodhorn Museum, Hexham Old Gaol and The Morpeth Bagpipe Museum.
* Work at different sites regularly in line with our agile working policy.
* Work evenings, weekends and support call‑outs and emergency situations out of hours.
* Ensure the varied business needs are met across the buildings to satisfy customers, staff and partners.
Qualifications & Experience
* Experienced manager with a proven track record of leading a high‑performing customer‑service team.
* Excellent people‑management skills and a proven track record of managing performance.
* Experience of managing complex buildings.
* Strong organisational, time‑management and prioritisation skills.
Additional Requirements
* Ability to converse at ease with customers and provide advice in accurate spoken English.
* Comfortable with a flexible, multi‑skilled role.
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