Job Description
Customer Service Advisor (Inbound Calls)
Location: Reading (Hybrid – 2 days office-based)
Contract: 12 months Hours:
37 hours per week (Mon–Fri, shifts between 8:30am–5:30pm)
Are you passionate about helping people and delivering outstanding customer service? Do you enjoy solving problems and making a real difference to customers in a fast-paced environment?
We are currently recruiting for Customer Service Advisors to join a busy and supportive contact centre team based in Reading. This is a fantastic opportunity to join a well-established organisation where your ability to resolve issues quickly and effectively will have a direct impact on customer satisfaction.
The Role
As a Customer Service Advisor, you will be the first point of contact for customers, handling inbound calls and supporting them with a range of queries.
Your responsibilities will include:
· Handling inbound customer calls in a professional and empathetic manner
· Understanding customer issues and working towards first call resolution
· Providing clear and accurate information using internal systems
· Troubleshooting problems and identifying effective solutions
· Recording customer interactions accurately
· Working collaboratively with colleagues to share knowledge and improve service delivery
What We’re Looking For
· Previous experience in a customer service or call centre environment
· Strong communication and active listening skills
· A proactive, problem-solving mindset
· Ability to work both independently and as part of a team
· Comfortable using multiple systems and technology