Groups,Conference and Events Manager – Edinburgh
Head Office – Edinburgh, Edinburgh, EH11 4DH
Main Purpose of Job
To lead and inspire a regional team of event planners, responsible for driving event sales performance, ensuring operational excellence, and delivering exceptional client experiences across all conference and event spaces.
Specific Tasks
Leadership & Team Management
* Responsible for delivery of both personal and team KPI’s
* Lead, coach, and develop a team of on‑site conference and events planners across multiple hotel locations.
* Foster a high‑performance culture focused on collaboration, accountability, and continuous improvement.
* Ensure the team delivers performance metrics, conversion rates, and pipeline activity to identify growth opportunities.
Sales & Revenue Management
* Drive conference and event revenue across the region and wider group, working closely with Head of Groups, Conference & Events, other regional GCE Managers, proactive sales teams and revenue managers.
* Analyse and pre‑empt GC&E revenue risk and gaps, working with regional Head of GC&E to develop and implement strategies to address revenue gaps.
* Input to and support the development and execution of regional sales strategies and promotional campaigns.
Client Relationship Management
* Act as a senior point of contact for key clients and high‑value events, ensuring exceptional service delivery.
* Oversee the end‑to‑end planning and execution of complex and/or multi‑site events.
* Ensure consistent service standards and client satisfaction across all properties.
Operational Excellence
* Ensure team follows event planning processes and documentation across primary region.
* Ensure compliance with brand standards, health & safety, and legal requirements.
* Collaborate with key stakeholders including hotel operational teams to ensure seamless event delivery.
Reporting
* Lead on regular performance reports and insights to senior leadership.
Reporting Structure
* Head of Groups Conference & Events Scotland
* Management responsibility for GCE Assistant Manager and GCE Executives.
* While accountable to a specific primary region, this role may expand to cover all Apex Hotels and locations as business needs require.
About you
You will be a true people person, dedicated to the development and growth of our people and culture. Through your personal credibility you will naturally create, develop and sustain high trust relationships with all stakeholders. You will have a real passion for events, excellent attention to detail, and the ability to multitask efficiently, solving guest/client enquiries with a smile and infectious personality.
Personal Characteristics and Competencies
* Proven experience in a senior conference and events role within the hospitality industry, ideally across multiple sites and/or large teams.
* Strong leadership and team development skills.
* Commercially astute with a track record of achieving revenue targets.
* Excellent communication, negotiation, and client relationship skills.
* Highly organized with strong attention to detail and the ability to manage multiple priorities.
* Proficient in event management systems (e.g., Infor, Delphi, Opera, or similar).
Benefits
* 30 days holiday.
* Training and development from day one.
* Employee events and celebrations.
* In‑house company interactive employee communication app.
* Access to a state‑of‑the‑art gym and pools.
* Access to an external Employee Assistance Programme.
* Financial Wellbeing App, allowing flexibility to get paid earlier than normal monthly pay date.
* £200 referral bonus when friends or family join the team.
After your first successful 3 months
* Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
* Involvement in employee recognition schemes.
* Long service recognition.
* Probation pass and annual anniversary complimentary guest experience – overnight stay and dinner for two.
* 50% discount in our restaurants.
* Cycle to Work Scheme.
* Discounted room rates for employees, friends, and family.
* Spa treatments and product discounts.
* Life Assurance cover.
This role does not meet the requirements for sponsorship under the Skilled Worker visa route.
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