Permanent – Full Time
Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team in the Barleylands Hub.
About the Role
Joining our team, you’llbe responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.
Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
Candidates will have the following:
Previous administration experience.
Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
Competent in communicating with direct operatives, subcontractors and residents.
Basic building maintenance knowledge duration required to undertake a variety of maintenance tasks.
Planning knowledge of what works can be sequenced or can be undertaken concurrently.
Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
Previous experience dealing with high volumes of calls and customer repair related enquiries.
Good level of written & verbal English.
Good working knowledge of Microsoft Office.
Good organisation & communication skills ability to communicate with different stakeholders at different levels.
Passionate about service delivery and customer satisfaction.
Note, no hybrid working, must be able to work from office located at Barleylands.
Benefits
1. 26 Days Holiday & Bank Hols
2. Enhanced Pension Plan
3. Healthcare Cash Plan (Including 24hr GP,)
4. Life Assurance & Accident Cover
5. Share Save
6. Enhanced Maternity & Paternity Pay
7. Work Perks Discounts & Vouchers
8. Buy & Sell Holiday
9. Flexible Working & Flexible Bank Holidays
10. Cycle to Work
11. Volunteering (2 days paid)
12. Learning & Development Opportunities
13. Extensive Wellbeing Support, including EAP
14. Loyalty & Values Awards
15. Funded Professional Subscription
16. Eye Care Vouchers