IT Client Support Manager
Contract type: Full Time, permanent
Work style: Flexible (Majority of work will be onsite)
Salary: £52,413 - £56,730 (Grade 8)
As the IT Client Support Manager, you will lead and shape the delivery of services, managing both the Service Support and Service Desk teams to ensure a customer‑centric, high‑performing, and innovative IT environment.
Responsibilities
* Drive continuous improvement in service delivery, ensuring all digital and IT services meet Service Level Agreements (SLAs).
* Champion adoption of new technologies, modern working practices and process enhancements.
* Manage day‑to‑day relationships with internal business customers, key stakeholders and third‑party suppliers, aligning IT services with council’s strategic objectives.
* Oversee the management of the client and user estate, leveraging Microsoft technologies such as Intune and Entra to drive efficiencies and enhance security.
* Lead technical escalations, identify opportunities to automate and streamline services, ensuring the council remains at the forefront of digital innovation.
* Provide proactive support and guidance to the Service Desk and Client Support Engineers teams, ensuring effective incident and change management.
* Work under pressure and adapt to changing priorities, maintaining flexibility in a dynamic environment.
Qualifications
• Minimum experience managing IT service desk and support teams.
Additional Information
The role may involve a mix of home‑based and onsite work, with the majority of hours onsite at the council location.
For full details of responsibilities and requirements, please see the attached Job Description and Person Specification.
Equality, Diversity & Inclusion: Our council is committed to a diverse workforce and equal opportunities for all. Applicants from all backgrounds are encouraged to apply.
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