Go back South London and Maudsley NHS Foundation Trust
Triage Manager/Senior Psychological Wellbeing Practitioner
The closing date is 01 July 2025
This is a great opportunity for an experienced Psychological Wellbeing Practitioner (PWP) to further develop the Access team provision within Lambeth IAPT. This is a busy role with several different components and high administrative and clinical demands.
The successful applicant will be proficient in the delivery of telephone triage assessments, CBT-based guided self-help interventions, and have experience of working with common mental health problems within primary care. You will also be responsible for training up new members of the triage team, running group supervision for the clinical support workers and assistant psychologists and offering clinical and case management supervision for trainee PWPs.
Main duties of the job
The post-holder will:
Hold a Postgraduate Certificate in Low Intensity CBT Interventions and be BABCP registered (or BPS)
Have 6 months of experience as a Qualified PWP by the time they are in the post (Sept)
Be a highly organised and motivated individual who can effectively manage their own time and caseload along with the other requirements of this post.
Support the wellbeing of the triage and TF team including organising and facilitating training and TF meetings.
Support the Access team by providing triage supervision, which includes generating management plans.
Make projections for our monthly/quarterly triage capacity and planning.
Offer evidence-based guided self-help interventions to people with common mental health disorders
Take an active role in the induction and training of new members of step 2 and access team, including the delivery of monthly clinical supervision groups for the access team.
Undertake weekly clinical supervision of trainee PWP's and monthly case management supervision.
Attend meetings with the rest of the Senior Management Team and within these meetings be willing to contribute to service discussions and demonstrate problem solving skills.
Demonstrate a proactive and enthusiastic approach to managing challenges and feedback from the triage team.
About us
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer
Some of our benefits are highlighted here:
* Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
* Work life balance,flexible working and support a range of flexible options, such as: part-time working and job sharing.
* Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
* Car lease,our staff benefits from competitive deals to lease cars
* Accommodation,our staff benefits from keyworker housing available which is available on selected sites
* NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Job responsibilities
Key Responsibilities:
1. CLINICAL
1. To offer telephone triage assessments on the suitability of new referrals, informed by knowledge of the mental health difficulty and risk factors.
2. To adhere to the services protocols, referring clients on to the relevant health and social care service or back to the referrer as appropriate or stepping-up the persons treatment to high intensity psychological therapy or specialist services within the borough.
3. To provide assessment and provision of high quality Low-Intensity interventions, e.g. psycho-educational groups and workshops, Guided Self Help, computerised CBT, pharmacological psychoeducation, drawing from CBT theories and techniques. This work may be face to face, via telephone/web and/or in group format.
4. Conduct accurate and timely assessment of risk to self and others, including child safeguarding and vulnerable adult issues. Prepare risk management plans and initiate appropriate action where indicated.
5. Provide a service that is comprehensive and accessible to a broad range of patients who have common mental health difficulties and who are over 16 years of age, that is equitable and non-discriminatory in terms of age, gender, ethnicity and disability.
2. TEACHING, TRAINING AND SUPERVISION
1. Undertake appropriate clinical, managerial and professional supervision on a regular basis in accordance with the relevant professional guidelines and Trust policies.
2. Attend and fulfil the requirements of the IAPT approved supervision training.
3. Provide case management and clinical supervision to Low intensity trainees in the IAPT team.
4. Responsible for overseeing UCL assignments for trainees, which includes giving feedback on assessment and treatment sessions as well as signing off Clinical Practice Outcomes.
5. Identify training needs across the triage team and improve the systems in place along side the Access leads.
6. Deliver triage training to all new members of staff.
7. Attend locally organised and national training appropriate to the work role.
8. Delivering monthly group supervision to the clinical support workers and assistant psychologists.
9. Plan and facilitate triage facilitator meetings.
3. PROFESSIONAL
1. Take personal (unprompted) responsibility for achieving agreed clinical activity relating to the number of therapy contact hours per week, assessment, discharge and recovery targets.
2. Proactively take responsibility for attending clinical case management supervision, line management supervision and clinical skills groups.
3. Participate in the appraisal process on a minimum of an annual basis. Participate in the setting and review of objectives for the post and respond to agreed objectives.
4. Participate in activities of continuing professional development (CPD) on an annual basis.
6. Promote and contribute to the development and maintenance of a healthy therapeutic culture within the Lambeth IAPT amongst colleagues and Service Users.
7.To complete all requirements relating to data collection and record keeping in line with SLaM and Lambeth IAPT policies, in a thorough and timely fashion. Ensure the maintenance of standards of practice according to Trust guidelines, and keep up to date on new recommendations/guidelines set by the department of health (e.g. NHS plan, National Service Framework, National Institute for Clinical Excellence).
4. MANAGEMENT AND SERVICE DEVELOPMENT:
* Make projections for our monthly/quarterly triage capacity and planning.
* Ensure that clinically supervised staff maintain appropriate clinical records in keeping with SlaM and Lambeth IAPT policies.
* Ensure clinically supervised staff maintain outcome data as per service operational policy.
4. Participate in audits of clinical activity and evaluative research as required. Attend senior management meetings if and when necessary.
Person Specification
Qualifications
* Holds a recognised qualification to work as a psychological wellbeing practitioner (e.g. Post Graduate Diploma in Low Intensity Cognitive Behavioural Interventions)
* BABCP or BPS PWP Registration
Experience
* Significant experience of working within an IAPT service including screening, triaging and assessing and managing risk
* Experience in offering and delivering evidence-based IAPT low intensity interventions as a qualified PWP
* Experience of working in a service where agreed targets are in place and evidence of being able to meet these targets.
* Experience of offering supervision for triage (or self supervising triage), qualified or trainee PWPs and/or staff mentoring experience.
* Experience of working within a service development role.
Knowledge
* Demonstrates an understanding of anxiety and depression, and how they may present in Primary Care.
* Demonstrates knowledge and understanding of relevant NICE Guidance and the stepped care model.
* Knowledge of working with diversity and of working with black and minority ethnic groups (BAME).
* Knowledge of local and Trust-wide mental health services and the protocols/pathways existing between them.
Skills
* Demonstrate excellent time management and organisational skills such as diary management
* Able to work autonomously and to manage conflicting demands between clients, the team, the health care system and broader contexts.
* Ability to prioritise workload and carry out work efficiently and effectively
* Fluent in languages other than English.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
South London and Maudsley NHS Foundation Trust
Address
Lambeth Talking Therapies,
£44,806 to £53,134 a yearper annum Incl. of HCAs
Contract
Permanent
Working pattern
Full-time
Reference number
334-CLI-7256290
Job locations
Lambeth Talking Therapies,
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