Job Advertisement: Salon Receptionist (Busy Clinic)
About Us: We are a high-demand beauty clinic, known for delivering exceptional services in a fast-paced, client-centred environment. On any given day, we check in up to 80 clients and manage a high volume of phone calls, emails, and social media inquiries. To ensure we continue to offer 5 star service, we are seeking an experienced and dynamic Receptionist for our busy clinic.
Position Overview: We are looking for a highly organised, multitasking expert to join our team. The ideal candidate will be comfortable in a fast-paced setting, managing multiple tasks such as checking in clients, answering non-stop phone calls, and handling social media and email inquiries. You will also be responsible for posting content on our social media platforms and thinking outside the box to solve problems and improve efficiency.
Key Responsibilities:
* Checking in up to 80 clients per day and ensuring a smooth, welcoming experience.
* Answering a high volume of phone calls, responding to social media messages, and managing email inquiries.
* Posting and managing availability content on the salon's social media platforms.
* Maintaining appointment scheduling and ensuring smooth day-to-day operations.
* Processing payments and managing client records.
* Keeping the front desk organised and running efficiently.
* Supporting administrative tasks as needed.
Requirements:
* A minimum of 3 years' experience working in a similar high-pressure, fast-paced environment.
* Expert multitasking skills and ability to manage multiple streams of communication.
* Confident in spreadsheet data inputting.
* Proficiency in computer use and social media platforms.
* Strong problem-solving abilities and the ability to think outside the box.
* Excellent customer service and communication skills.
* Ability to remain calm and professional under pressure.
* Reliability is a key requirement.
Details:
* Shift pattern is Week 1 Wednesday and Thursday.
* Week 2 Wednesday and Saturday.
* Must be flexible to cover holiday shifts too.
* Benefits:
* Opportunity to work in a dynamic and supportive team environment
* Discounted salon services and products
* 1 Free treatment a month
If you thrive in a busy environment, have a passion for delivering exceptional client service, and meet the above qualifications, we would love to hear from you. Apply today to join our team
Job Types: Permanent, Part-time
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
* Store discount
Experience:
* Phone etiquette: 3 years (required)
* Organisational skills: 3 years (required)
* Administrative: 3 years (required)
* Customer service: 3 years (required)
Work Location: In person