Internal Sales Representative - NewHouse, Motherwell ML1 5SE Location: Lichfield Salary: Around £28,000 per annum Hours: 40 hours per week, Monday to Friday (8:30am - 5:00pm, with a 30-minute unpaid break) Holidays: 25 days annual leave bank holidays up to 2-week Christmas shutdown Benefits: Pension: Auto-enrolment at 4%, matched by the company up to 5% Life cover: 3x basic salary (while contributing to the pension scheme) Westfield Health medical cover Free onsite parking Annual health checks Christmas savings scheme Cycle to Work & Electric Car salary sacrifice schemes About the Role We are looking for a motivated and commercially aware Internal Sales Representative to join our team in Newhouse. This is a fantastic opportunity for someone with strong communication skills and a customer-first mindset to play a key role in driving sales, building client relationships, and supporting the wider commercial team. You'll be responsible for managing lower-volume sales enquiries, quoting customers using our Power Pricing system, and ensuring smooth coordination from order to delivery. You'll also promote additional products and services, resolve customer issues, and contribute to the overall success of the sales function. Key Responsibilities Sales & Quoting Respond to customer enquiries and generate quotes using Power Pricing tools Negotiate prices within set guidelines and secure orders Promote additional products and value-added services Post won quotes/orders to ARMACustomer Relationship Management Build and maintain strong relationships with new, existing, and lapsed customers Provide timely responses to queries and complaints Log and manage customer feedback and complaints in CRM Coordinate site visits where appropriateOrder & Delivery Coordination Liaise with Production and Transport teams to ensure timely delivery Manage delivery schedules and documentation Monitor and update scheduling systemsQuote & Pipeline Management Track open quotes and follow up with customers Maintain accurate records in Power Pricing and CRM Analyse quote win rates and pricing performanceCollaboration & Communication Work closely with Accessory Sales, Contracts, and Pricing teams Share market and customer insights to support business strategy Support ad hoc projects and attend meetings as required What You'll Need Strong communication and negotiation skills Experience in a sales or customer service environment Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) Familiarity with CRM systems, Power Pricing tools, and SAP/ARMA (desirable) A proactive, organised, and customer-focused approach Why Join Us? This is more than just a sales role - it's a chance to be part of a collaborative, forward-thinking team where your ideas and contributions are valued. With excellent benefits, a supportive environment, and opportunities to grow, this is a great next step in your career. Apply now to join our team as an Internal Sales Representative and help us deliver outstanding service and solutions to our customers. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser