Product Category Manager
Full-time, Permanent
Hybrid role with occasional travel to our offices in Bristol, London & Manchester
The Role
The Product Category Manager plays a pivotal role in developing and implementing the product strategy for their category, driving commercial growth and customer value.
Acting as a key interface between internal teams and external suppliers, the role ensures the delivery of compelling, customer-focused product ranges and continuous commercial and customer improvements across the product category.
Responsibilities
* Provide strategic and tactical ownership of your product category, developing the category strategy and roadmap to drive long-term growth and commercial success
* Act as the senior subject matter expert for the category, using data, customer insight, and market intelligence to shape decision-making and innovation
* Lead the development and execution of category plans that deliver against key business KPIs, including revenue, margin, customer satisfaction, and market share
* Take full accountability for the end-to-end product lifecycle including introduction of new products and services and in-life management of existing products and services
* Own, track and report on category performance KPIs - Understand and work to improve key commercial performance metrics including cost, margin and customer experience
* Champion a customer-first approach, using qualitative and quantitative insight to improve experience, drive advocacy, and inform product development
* Influence and collaborate effectively across the organisation, ensuring alignment with Marketing, Operations, Legal, Compliance, Finance, and Clinical teams
* Build and manage strategic supplier and partner relationships to drive value, quality, innovation, and cost efficiency
* Own pricing and promotional strategy for the category, underpinned by rigorous commercial and competitor analysis
* Lead and inspire cross-functional teams (both direct and matrix), fostering a high-performance culture and developing capability across the functions.
Skills/Experience
* Strong experience in a product, category, or commercial management role, ideally within a customer-focused or service-led environment;these roles will focus specifically on one of the following areas: implants and complex oral surgery, clear aligners and orthodontics, or cosmetic dentistry. Healthcare or clinical exposure is advantageous.
* Proven ability to develop and deliver strategies that meet evolving customer needs, drive differentiation, and translate vision into high-quality service delivery
* Commercially confident — able to balance customer value, operational delivery, and financial performance in line with brand standards and business goals
* An effective and engaging communicator who can influence, challenge, and collaborate across multiple levels and functions
* Strategic thinker with a practical mindset — focused on outcomes, solutions, and continuous improvement
* Strong team orientation, with a collaborative approach and a focus on creating a positive, inclusive working environment
* Experienced in navigating regulated environments and understanding the importance of quality, compliance, and governance
* Skilled in working within matrixed organisations, bringing teams together and aligning efforts to deliver shared objectives
Benefits
The benefits here are industry-leading, and we'll be able to tell you more about them in the process (or jump to the benefits and rewards page on our careers site for a flavour). But here's a snapshot:
* 25 days holiday, plus the option to buy more.
* Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance (of course).
* Health Trust - our bespoke employee private healthcare plan, providing healthcare cover with no medical underwriting for colleagues and their families.
* Access to remote GP and nurse services, physiotherapy, and mental health support.
* MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products.
* Early access to your earned wages through Wagestream.
* Cycle to work scheme.
* And many more, just ask…
If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you
To find out more about working with us, find us on LinkedIn, Facebook and Instagram.
Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
Bupa Dental Care is an equal opportunities employer.