The Role We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. We offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs. As a growing luxury brand, we’re serious about investing in our people’s training and development, making this a great place to build on your skills, take on a varied range of roles and develop your career in hospitality in double quick time. Our Customer Services Supervisor acts as the Duty Manager ensuring the smooth running of our Audley village. You’ll supervise a small team to ensure that our Owners and External Customers have the highest quality of service and experience. You will ensure the team adheres to legislative requirements such as COSHH, Fire safety, Health & Safety and Safeguarding of our owners. You will maintain high standards of comfort, cleanliness and hygiene throughout the reception, bistro and customer areas. You will set and maintain the highest standards of dress appearance and be equipped to deal with sudden employee shortages being able to deputise in any job capacity. Deal with complaints in a warm and empathetic way, as necessary. You’ll also have the opportunity to be involved in the creation and running of regular hospitality events at the village. The Ideal Candidate: Experience of working as a Duty Manager in a customer facing role (preferably). Ideally, food and beverage management experience in a high quality hospitality environment. Knowledge of cash handling procedures, stock, wastage and par level control, rotas and unexpected situations. Excellent communication skills, both written and verbal. Self-motivated and driven by standards and sales opportunities. Excellent organisation skills with the ability to prioritise and produce creative solutions. Experience dealing with customers on a regular basis with the ability to influence and liaise with people at all levels. Ability to deal with queries in an efficient and diplomatic way. Strong attention to detail and ability to work under pressure. Hands on and flexible approach to daily duties and shift patterns, in order to be able to carry out a variety of tasks in line with the needs of the village. In Return You Will Receive : Work life balance Competitive salary Company pension scheme, with a 5% company contribution 28 days holiday (inclusive bank holidays) 50% discount on food and drinks at all of our restaurants nationwide Guest suites at staff rates at all of our luxury villages nationwide Excellent learning and development opportunities Free membership to our employee discount portal with access to discounts at all major retailers. Free membership to our Healthcare Cash Plan Scheme Refer a friend bonus scheme Free uniform and a lot more… Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ duty manager AV_CHP