JOB RESPONSIBILITIES
**No Nights, No Weekends, No Bank Holidays**
37.5hrs, Monday to Friday, 09:00 17:30
Salary - £30, per annum
As a Quality Coordinator, you will be able to:
1. Investigate, resolve, and report customer complaints in a timely and thorough manner, including root cause analysis and corrective actions.
2. Manage non-conformance processes including documentation, investigation, resolution, and reporting.
3. Maintain and update QHSE documentation, policies, procedures, and records to ensure compliance with ISO standards and legal requirements.
4. Deliver induction training for new starters covering Health & Safety, Hygiene, GMP, and site rules.
5. Conduct refresher and ongoing training in Health & Safety, Hygiene, and GMP.
6. Perform internal audits of Quality and Health & Safety Management Systems and support external audits.
7. Support Health & Safety activities including accident, incident, and near-miss investigations, risk assessments, and safety inspections.
8. Liaise with customers and suppliers regarding complaints, quality issues, and corrective actions.
9. Assist in the development and implementation of continuous improvement initiatives.
10. Monitor and report on KPIs related to quality and safety performance.
11. Support environmental compliance and sustainability initiatives where applicable.
12. Coordinate with cross-functional teams to ensure alignment on QHSE objectives.
JOB REQUIREMENTS
Personality and team-fit is everything, so we are looking for:
13. someone who has a positive attitude to learning and development.
14. Enthusiastic to work as part of a team, but also be able to use your initiative to work independently.
15. Consistent, reliable, efficient and productive!
16. someone who understands that detail and quality is EVERYTHING when it comes to labels.
17. Someone who takes pride in their presentation and can demonstrate tidiness and organisational skills.
18. Eager to solve problems and look at challenges with a positive outlook
19. Confident to communicate effectively to all employees at all levels in the business.
20. Have a desire to work within the printing and packaging industry.
21. Strong communication skills, both written and verbal, with the ability to engage effectively with all levels of staff and external stakeholders.
22. Experienced in conducting internal audits and inspections (e.g., ISO, BRCGS, or similar standards).
23. Sound knowledge of regulatory and legal frameworks related to Health & Safety and Quality Management.
Experience in a quality position within a production environment is essential.
ADDITIONAL INFORMATION/BENEFITS
We can offer:
24. No Nights, No Weekends, No Bank Holidays 37.5hrs, Monday to Friday, 09:00 17:30.
25. A factory that holds itself to the highest standards of cleanliness, with state-of-the-art printing equipment
26. Exciting career progression opportunities throughout the business
27. An employee benefits portal that has a strong focus on physical and mental health and wellbeing, and financial support
28. Pension scheme & Candidate Referral Programme
29. Free, onsite parking for all employees
30. Free refreshments for all employees
31. We are located on the Royston Industrial Estate, SG8 5HN
Applications are reviewed regularly, and we aim to respond within 1-week.