2nd Line Technical Engineer – M365, Sophos
Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you\'ll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT.
What you’ll be doing:
* Delivering 2nd Line support via phone, remote tools and onsite visits
* Supporting Microsoft 365 environments – Intune, SharePoint, Exchange, Teams
* Working with Sophos for endpoint and firewall security
* Using ConnectWise as your central service desk platform
* Visiting client sites 1–2 days per week for setups, PC installs or firewall deployments
* Supporting 1st Line colleagues and acting as a mentor for more junior engineers
* Logging tickets, creating documentation, and contributing to the internal knowledge base
What you’ll need:
* Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security
* Familiarity with Sophos and ConnectWise (or similar tools)
* Strong customer service mindset – confident, friendly, and proactive
* Full UK driving licence and happy to travel locally to customer site
* Eligible for BPSS clearance
This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you’re a 2nd Line Engineer with the right attitude and technical grounding, they will help you build the rest.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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